Customer Success Coordinator (Customer Service) / Coordinateur de la Réussite des Clients

Canadian Standards Association; Montreal; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Success Coordinator to ensure customers derive maximum value from their products. This role encompasses system setup, training coordination, and certification processing. The ideal candidate will possess strong customer service skills and a background in business administration. Join a team dedicated to making a positive impact and enhancing customer satisfaction through effective onboarding and support. If you have a knack for problem-solving and a passion for helping others, this opportunity is perfect for you!

Qualifications

• Customer service experience is essential for this role.
• A degree in Business Administration or equivalent is preferred.

Responsibilities

• Ensure customers maximize value from CSA Group’s products.
• Guide customers through onboarding processes for subscription services.
• Manage personnel certification applications and respond to inquiries.

Skills

MS Word

PowerPoint

Excel

HTML

Customer service experience

Problem-solving skills

French proficiency

Education

Three-year university degree

College diploma in Business Administration

Tools

Salesforce

SAP

Database management

Job description

Join to apply for the Customer Success Coordinator (Customer Service) / Coordinateur de la Réussite des Clients role at Canadian Standards Association

2 days ago Be among the first 25 applicants

Join to apply for the Customer Success Coordinator (Customer Service) / Coordinateur de la Réussite des Clients role at Canadian Standards Association

Employment Status
Regular
Time Type
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At CSA Group, our vision is to make the world a better, safer, and more sustainable place. With a history spanning nearly a century, we develop standards and certifications that impact daily life and technological advancement worldwide.

Headquartered in Canada, with a global presence, CSA Group tests, inspects, and certifies a wide array of products to ensure safety, performance, and environmental standards.

We take pride in our work and are seeking dedicated individuals to join our team and make a difference.

Job Summary
The Customer Success Coordinator ensures customers and stakeholders maximize value from CSA Group’s products. Responsibilities include system setup, training coordination, certification processing, and subscription management, including onboarding and troubleshooting for CSA OnDemand™ and CSA Advantage.

**Responsibilities:**

• Create and maintain accurate product records and financial data, ensuring effective presentation to maximize sales and brand image.
• Guide customers through onboarding processes for subscription services and personnel certification programs.
• Monitor customer health scores, intervene as needed to support renewal.
• Support virtual training sessions and coordinate operations for various training events and conferences.
• Respond to customer inquiries and handle confidential information with discretion.
• Manage personnel certification applications, including granting exam permissions and issuing certifications.

Preferred Education & Experience:

• Three-year university degree or college diploma in Business Administration or equivalent.
• Experience with database management, eCommerce, Salesforce, and SAP preferred.
• Customer service experience required.

Skills:

• Proficient in MS Word, PowerPoint, Excel, HTML, and web applications.
• Team player with attention to detail and problem-solving skills.
• Knowledge of sales, distribution, and materials management processes is an asset.
• French proficiency is preferred.