Customer Success Coordinator (Customer Service) / Coordinateur de la Réussite des Clients

Canadian Standards Association; Calgary; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Success Coordinator to ensure clients derive maximum value from their products. This dynamic role involves managing customer onboarding, training delivery, and subscription services, while maintaining accurate product records. The ideal candidate will excel in customer service, possess strong problem-solving skills, and have experience with database management and eCommerce. Join a forward-thinking company that values diversity and inclusion, and make a meaningful impact in a role that supports customer success and satisfaction.

Qualifications

• Experience in customer service and managing certification applications.
• Proficiency in database management and web-based applications.

Responsibilities

• Guide customers through product onboarding and manage certification applications.
• Monitor customer subscription health scores and coordinate training events.

Skills

MS Word

PowerPoint

Excel

HTML

Web-based applications

Problem-solving skills

Team player

French language proficiency

Education

Three-year university degree

Community college diploma in Business Administration

Tools

Salesforce

SAP

Database management

eCommerce

Job description

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Employment Details

• Employment Status: Regular
• Time Type: Full time

About CSA Group

At CSA Group, our vision is making the world a better, safer, more sustainable place. With a history dating back to 1919, we develop standards, codes, and related products to ensure safety, performance, and environmental impact. Headquartered in Canada, we operate globally with over 30 labs and offices across Europe, Asia, and North America. Our work impacts everyday products and leading-edge technologies, and our employees are proud to contribute to this mission.

Job Summary

The Customer Success Coordinator ensures customers and stakeholders derive maximum value from CSA Group products. Responsibilities include system setup, training delivery, managing certification applications, and supporting subscription services like CSA OnDemand™. The role involves maintaining accurate product records, supporting onboarding, monitoring customer health scores, coordinating training events, and handling inquiries.

Key Responsibilities

1. Create and maintain product and financial records accurately and timely, ensuring data presentation maximizes sales and CSA’s image.
2. Guide customers through product onboarding, especially for subscription services and personnel certification programs.
3. Monitor and support customer subscription health scores, intervening as needed to promote retention.
4. Assist with hosting virtual training sessions and coordinate related operations, including venue readiness and customer service.
5. Respond to customer inquiries regarding products and services.
6. Handle confidential information securely, including test results and certification statuses.
7. Manage personnel certification applications, including granting exam permissions and awarding certifications.

Preferred Education & Experience

• Three-year university degree or community college diploma in Business Administration or equivalent.
• Experience with database management, eCommerce, Salesforce, and SAP preferred.
• Customer service experience is required.

Skills

• Proficiency in MS Word, PowerPoint, Excel, HTML, and web-based applications.
• Strong team player with attention to detail and problem-solving skills.
• Knowledge of sales, distribution, and materials management processes is an asset.
• French language proficiency is preferred.

Additional Information

CSA Group is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment and value differences. For accommodations during the interview process, contact [e-mail].