Customer Success Associate, Technical Support (French bilingual)

Industrial Scientific Corporation; Quebec; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der fließend Französisch spricht. In dieser Rolle sind Sie für die Bereitstellung von qualitativ hochwertigem telefonischen und E-Mail-Support verantwortlich, wobei der Schwerpunkt auf technischer Expertise und Kundenservice liegt. Sie arbeiten eng mit internen Teams zusammen, um sicherzustellen, dass Kundenanfragen zeitnah und professionell gelöst werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Fließendes Französisch ist erforderlich, um Kunden zu unterstützen.
• Technische und Problemlösungsfähigkeiten sind notwendig.

Responsibilities

• Bereitstellung von qualitativ hochwertigem telefonischen und E-Mail-Support.
• Dokumentation von Kundeninformationen und Problembeschreibungen in einem CRM-System.

Skills

Französisch sprechen

Technische und Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Kundenorientierung

Detailgenauigkeit

Education

Erfahrung im Kundenservice

Kenntnisse in Microsoft Office

Tools

CRM-Systeme

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Responsibilities:

• Speak French fluently to support customers.
• Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals.
• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system. Supervise open requests and keep requests current and complete.
• Work with other groups and internal teams to assure timely and professional resolution of customer requests.
• Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers.
• Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations.
• Requires a high level of attention to detail, outstanding resourcefulness, flexibility, and the ability to work within a team setting.

Must be available to work standard shift until 8 pm and work company holidays.

Qualifications - External

QUALIFICATIONS REQUIRED (Non-Negotiable):

• Technical and troubleshooting proficiency, training, and experience.
• Must speak French fluently.
• Experience with Microsoft Office products – Outlook, Word, and Excel.
• Excellent verbal and written communication skills along with a customer-based focus!
• Knowledge of, or experience with customer service management systems and tools.

QUALIFICATIONS PREFERRED (Negotiable):

• Background in providing customer service and technical support.
• Additional language skills a plus.

Educational and/or work experience:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.