Customer Success Associate

STEMCELL Technologies Inc; Vancouver; On-site; CAD 58,000 - 80,000; Full time

Job summary

A leading biotechnology company in Vancouver is hiring a Customer Success Associate for their STEMSOFT SOFTWARE team. In this role, you'll configure software products to meet customer needs, providing technical support and enhancing customer experience. Ideal candidates will have 2-5 years of experience in technical implementation and excellent communication skills. The position offers a competitive salary and benefits.

Benefits

Competitive salary

Health benefits

Retirement savings

Career development opportunities

Qualifications

• 2-5 years of experience in technical implementation or basic software development.
• Ability to configure technical products to meet customer needs.
• Strong collaborative and critical thinking skills.

Responsibilities

• Configure software products to align with customer requirements.
• Ensure configuration meets acceptance criteria as per agile process.
• Provide technical guidance and support to team members.

Skills

Technical implementation

Configuration of technical products

Collaborative problem-solving

Excellent communication skills

Customer-centric mindset

Job description

Job Description Summary

Do you have a passion for all things software with a desire to make your impact in biotechnology? STEMCELL is hiring a Customer Success Associate for our STEMSOFT SOFTWARE team!

In this role, you will support our customers by configuring our software products to meet their specific needs and requirements, leading to an elevated customer experience. You will play a critical role by delivering practical solutions and applications based on your strong technical skills, providing tailored software solutions meeting the highest quality standards. If you’re a collaborative problem-solver, exceptional communicator and looking forward to working in a cross-functional team, this could be the role for you!

Please note that this role is heavily focused on Technical Implementation excellence.

Job Description

Duties & Responsibilities:

• Configure STEMSOFT products to align with customer-driven technical specifications and requirements

• Ensure that configuration user stories meet the acceptance criteria as per the agile configuration process

• Collaborate with teammates (internally and externally) to enhance knowledge sharing and drive collective problem-solving

• Assist team members (internally and externally) by providing technical guidance and support, contributing to team efficacy and efficiency

• Contribute to the success of the team by being an active participant in team meetings and offering a solution-oriented problem solving approach
  

Knowledge & Qualifications:

• 2-5 years of experience in technical implementation or basic software development

• Demonstrated ability to configure technical products to meet specific customer needs

• Takes a collaborative approach to problem-solving and has the ability to think critically alongside the capacity and ability to handle standard technical issues

• Excellent verbal and written communication skills

• Customer-centric mindset
  

#LI-KL1 #United

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual base salary for this job ranges from:

$58,500.00 - $79,100.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.