Customer Success Associate

Aphex; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

Aphex is expanding into North America and seeks a Customer Success Associate to join the founding team in our North America Hub in Toronto. You will work closely with on-site planners, engineers, and project leaders to embed weekly planning, daily coordination, and reporting that makes projects run more smoothly.

You'll start in apprentice mode with UK-experienced CSMs relocating to help launch the office, growing to manage your own portfolio within 6–9 months as a full Customer Success Manager.

Responsibilities

• Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own.
• Embed planning routines. Help major contractor teams establish the weekly planning cycle that becomes their project's operating rhythm.
• Drive daily coordination. Move teams from weekly planning into the daily routines that make site coordination genuinely better.
• Build trusted relationships across the project. Engineers, supervisors, planners, project managers, construction managers and superintendents. Hold real credibility at every level.
• Monitor project health and act on it. Track signals, spot risks early, run plays to fix issues before they escape.
• Spot what isn't working and fix it. Process gaps, missing resources, awkward workflows. We hire people who don't wait to be asked.
• Help shape the North America playbook as one of the first people on the ground.

Job description

Customer Success Associate, North America Hub

About Aphex

We're the construction coordination platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like Elis Don, Aecon, Bird and Mace use Aphex to deliver their projects ranging from $50 million to multi-billion dollar mega projects. Since launching in 2019, we've grown to become the market-leading solution in the UK and Australia, with aspirations to be where every major project in the world is planned and delivered.

We're now expanding into North America - this is a founding role, joining some of the team relocating from our London office to launch the new office. We've already got clients on major infrastructure projects around Toronto, and strong product-market fit proven in three other markets. We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change.

This is a genuinely exciting time to join: you'll be one of the first hires on the ground in North America, with real scope to shape how the office and playbook develop as we scale, and clear progression as the team grows.

The Role

As a Customer Success Associate at Aphex, you'll learn our Land & Expand Engine as a founding member of our North America Customer Success Hub.

Your job is to help major contractors get genuine value out of Aphex on their live projects. You'll be in the room and on site with planners, engineers, construction managers, and project directors, helping them embed weekly planning routines, daily coordination, and the reporting that makes their projects run better.

This is a fast progression role. You'll start in apprentice mode alongside experienced Customer Success Managers from our UK team who are relocating to help launch the office, learning the playbook by doing it. Within 6 to 9 months, most Customer Success Associates are running their own portfolio of projects as full Customer Success Managers. We hire people who are hungry for that progression and ready to earn it from day one, not waiting until month nine.

You're joining at the very start of building the North America book from scratch. The CSAs we hire now are part of how the function gets built and scales from the ground up.

AI is part of how the team works at Aphex. We expect everyone to use it to think, write, plan, and analyse better. Genuine curiosity about how AI can multiply your output is part of the job.

At Aphex we challenge the status quo as a default. As you grow in this role, you'll be expected to propose better ways of working and make them real, not wait for someone to ask.

What you'll learn and do

• Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own.

• Embed planning routines. Help major contractor teams establish the weekly planning cycle that becomes their project's operating rhythm.

• Drive daily coordination. Move teams from weekly planning into the daily routines that make site coordination genuinely better.

• Build trusted relationships across the project. Engineers, supervisors, planners, project managers, construction managers and superintendents. Hold real credibility at every level.

• Monitor project health and act on it. Track signals, spot risks early, run plays to fix issues before they escape.

• Spot what isn't working and fix it. Process gaps, missing resources, awkward workflows. We hire people who don't wait to be asked.

• Help shape the North America playbook as one of the first people on the ground.

The team you'll join

You'll be a founding