Customer Success Associate

Mindlance; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Mindlance is seeking a Customer Success Associate/Lead/Manager to manage client relationships, serve as primary contact for accounts, and drive onboarding, engagement, and retention. The role emphasizes collaboration with internal teams, accurate record-keeping, and applying finance knowledge to support customer activities.

The position supports a fast-paced, customer-focused environment with opportunities for training and growth within the CSADP program.

Qualifications

• 2-5 years of experience in customer success, account management, or client services.
• Strong understanding of finance, accounting, and bookkeeping principles.
• Excellent verbal and written communication.
• Ability to work in a fast-paced, customer-focused environment.
• Strong interpersonal and relationship-management skills.

Responsibilities

• Manage and maintain strong relationships with clients and customers.
• Serve as primary contact for assigned customer accounts.
• Understand customer needs and provide timely solutions.
• Support onboarding, engagement, retention, and satisfaction.
• Collaborate with internal teams to resolve issues and meet objectives.
• Maintain accurate account, financial, and customer records.
• Apply knowledge of finance, accounting, and bookkeeping to support activities.
• Monitor account activities and identify opportunities for improvement.
• Participate in CSADP training, coaching, mentoring, and hands-on learning.
• Communicate effectively with customers, stakeholders, and internal teams.
• Demonstrate ownership, accountability, and a customer-first mindset.

Skills

Customer Success

Account Management

Communication

Finance knowledge

Problem solving

Job description

Job title: Customer Success Associate/Customer Success Lead/Customer Success Manager

Duration: 6+ Months (Ext. on work performance basis)

Job Descriptions:

• Manage and maintain strong relationships with clients and customers.
• Serve as a primary point of contact for assigned customer accounts.
• Understand customer needs and provide timely, effective solutions.
• Support customer onboarding, engagement, retention, and overall satisfaction.
• Collaborate with internal teams to resolve customer issues and meet business objectives.
• Maintain accurate account, financial, and customer records.
• Apply knowledge of finance, accounting, and bookkeeping to support customer and account-related activities.
• Monitor account activities and identify opportunities for improvement or additional support.
• Participate in structured training, coaching, mentoring, and hands-on learning through the CSADP.
• Communicate effectively with customers, stakeholders, and internal teams.
• Demonstrate ownership, accountability, and a customer-first mindset.

Required Qualifications

• 2-5 years of professional experience in one or more of the following areas:
• Customer Success / Client Success
• Account Management / Client Services
• Demonstrated experience managing client or customer accounts.
• Strong understanding of finance, accounting, and bookkeeping principles.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management skills.
• Ability to work in a fast-paced, customer-focused environment.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to learn quickly and apply new concepts in a hands-on environment.

Preferred Qualifications

• Experience managing multiple client accounts or customer relationships.
• Experience with accounting, financial reporting, reconciliations, or bookkeeping processes.
• Experience coaching, mentoring, or supporting junior team members.
• Strong ability to build trust and maintain long-term customer relationships.
• Demonstrated history of high performance and professional excellence

About Mindlance: About Mindlance: Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in North America. With more than 5000 employees globally and scores of Fortune 500 clients, Mindlance provides industry-specific staffing across a range of specializations in the US and Canada. We are recognized in the staffing industry for our strong fundamentals, streamlined processes, and great relationships with our talent, partners, and clients. To know more, please visit www.mindlance.com