Customer Success Agriculture Field Specialist

TELUS Agriculture & Consumer Goods; London; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading agricultural technology company in London, Ontario is seeking a Customer Success Field Specialist to manage and grow enterprise relationships. This role involves training customers on precision software and ensuring successful onboarding. Ideal candidates will have account management experience in the agricultural sector and a passion for technology solutions. Competitive compensation and a commitment to diversity and inclusion are integral to the work culture.

Qualifications

• Minimum of 2 years of account management experience in an Agricultural related field.
• General knowledge of soil fertility and GIS systems.
• Proven success in Solution Based Selling.

Responsibilities

• Lead use of TELUS Agronomy's data and technology.
• Facilitate customer training to increase software use.
• Contribute to training materials development.
• Conduct regular touchpoints with key accounts.

Skills

Enthusiasm for technology/SAAS solutions

Account management experience in Agriculture

Knowledge of farming practices and equipment

Interpersonal Skills

Solution Based Selling

Education

Bachelor's Degree in Agricultural Business or related field

Tools

Salesforce

Job description

Are you ready to embark on an electrifying journey that will revolutionize the global food system?

Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) - a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food!

We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities.

Our Team and What We’ll Accomplish Together

At TAC we are leveraging our world-leading technology and cutting edge innovation to tackle one of the most pressing social challenges of our time – achieving more efficient production while lowering the impact on the environment. By delivering data insights and digital solutions that empower and connect producers to consumers we are improving quality, safety and sustainability in the whole food and consumer goods supply chain.

As a Customer Success Field Specialist, you will provide the leadership necessary to manage, support and grow TELUS Agronomy enterprise relationships with new and existing accounts, locations and customers. You will have the primary responsibility of training and fostering adoption of TELUS Agronomy’s enterprise precision software. You will work with targeted organizations to ensure they have a successful onboarding experience and will be their key customer contact, essentially owning the success of your region. You will manage your region from your home office and will travel to our customers within your assigned region to best support them as you drive customer feature adoption and use of our TAC Agronomy toolset.

What You’ll Do

As a Customer Success Agriculture Field Specialist, you will be part of this high-profile portfolio, responsible for:

• Leading and demonstrating the use of TELUS Agronomy's data and technology.
• Identifying training needs and facilitating customer training to increase use of our TELUS Agronomy field software and provide exceptional customer support (in-person and via webinars).
• Contributing to the ongoing development of training materials for the purpose of channel education.
• Developing and documenting feature use-cases for new product development and/or enhancements.
• Identifying, summarizing, and communicating requirements for software solutions.
• Conducting regular touchpoints and planning with key accounts to ensure the software is meeting their needs.
• Fostering the adoption of TELUS Agronomy software and services to new and existing customers.
• Identifying, analyzing and prioritizing enterprise account goals, product opportunities and innovative adoption concepts.
• Providing top tier customer support while recognizing the time sensitive nature of our customers' challenges.
• Advocating for our customer’s technology needs and actioning opportunities.
• Accurately tracking all activities and details in Salesforce.
• Utilizing robust reporting to manage your effectiveness and make the best use of your travel time.

What You Bring

• Enthusiasm for technology/SAAS solutions and the ability to showcase their ability to solve real-world problems
• Minimum of 2 years of account management experience in an Agricultural related field with the use of a web-based or mobile platform.
• Knowledge of farming practices and equipment.
• General knowledge of the principles and practices of soil fertility, fertilizer recommendations, site-specific agronomy, and GIS systems/GPS technologies.
• A coaching mindset
• Proven success in Solution Based Selling and Support
• Commitment to teamwork and collaboration
• Exceptional Interpersonal Skills

Great-To-Haves

• Bilingual (French and English) considered an asset
• Precision Ag/TELUS Agronomy Solutions Experience
• Post-secondary education (Bachelor’s Degree preferred) in a related field such as Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture.

At TELUS Agriculture and Consumer Goods, we pledge our commitment to actively promote diversity, equity, inclusion, reconciliation and accessibility. We celebrate and value your unique perspective and life experiences, and we invite you to join us in our journey of growth and learning. Together, we aspire to foster a global community where all individuals are respected, heard, and can authentically bring their whole selves to work.

A significant and sustained effort will be made to support candidates from equity-deserving groups and with lived experience of marginalization and oppression (including Black, Indigenous and People of Colour, LGBTQIA2S+ and persons with disabilities). We offer accommodation for applicants with disabilities during the recruitment process.