Customer Strategy & Planning Manager, Personal Care Skin Cleansing

Unilever; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Customer Strategy & Planning Manager to drive performance in the Personal Care Business Group. This dynamic role involves managing P&L, developing brand strategies, and ensuring customer insights shape category plans. The ideal candidate will leverage analytical skills and financial acumen to influence decision-making and drive profitable growth. Join a forward-thinking company committed to sustainability and diversity, where your contributions will make a real impact on consumers and communities alike.

Qualifications

• 5+ years of experience in consumer goods and sales/customer development.
• Strong understanding of customer operations and channel drivers.

Responsibilities

• Responsible for P&L management and category strategies.
• Develop and implement channel-specific strategies for diverse shoppers.

Skills

Analytical Thinking

Data-Driven Decision Making

Trade Fund Management

Customer Operations Understanding

Financial Acumen

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Power BI

Sales Planning Tools (Salesforce)

Nielsen

Numerator Tools

Job description

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business.We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

The Customer Strategy & Planning Manager is the voice of the customer and the shopper in the Personal Care Business Group. They will be responsible for all commercial levers including performance management, P&L ownership, category and brand operations and planning, shopper marketing, NRM as well as category strategy.

The CS&P Manager will set and deploy channel strategy for their category and deploying holistic customer investment across customers to deliver profitable growth. This role represents the customer in core organizational processes including Sales & Operating Plan (S&OP), Integrated Business Planning (IBP), & Net Revenue Management (NRM).

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

The CS&P leads will be responsible for ensuring channel and customer insights are incorporated in the development of brand and category plans and building execution against those plans in the context of retailer strategy inclusive of instore execution elements of Instore Visibility and Integrated OMNI shopper initiatives.

• Responsible for in year delivery, P&L management, customer planning and category strategies including deployment of TTS.
• Bring the retailer shopper voice into the Skin Cleansing business; Pioneer ‘consumer love’ for the Business Unit and Business Group.
• Sales and Operating Plan – lead consolidated Customer Development (CBD) input and own ‘output’, drive CD business performance
• Ensure excellence in brand and customer operations across SCL business through ownership of S&OP and forecastingprocesses.
• Development and implementation of channel specific strategies including innovation to address the changing needs of the diverse shoppers across all channels in the Canadian marketplace as a part of Perfect Plan/IBP process
• Developing price, promotion, distribution, and retail strategies for assigned brands with a relentless focus on flawless execution and the shopper.
• Integrate Category Management functions to deliver brand/marketing strategies – ensuring brand DNA comes to life on the shelf.Champion of relevant category expertise into channels.
• Make strategic brand trade-offs at shelf, guiding brand teams on most effective shelving strategy.
• Input into innovation / renovation business cases e.g. pack size by channel, pricing, distribution targets & trade margins
• Leverage Net Revenue Management (NRM) strategies to maximize ROI on trade strategy.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Bachelor's degree required
• 5+ years of experience in consumer goods and sales/customer development
• Strong understanding of customer operations and channel drivers
• Strong business and financial acumen
• Strong understanding and experience of Trade Fund Management
• Understands Net Revenue Management concepts
• Leverages Category Management generated insights to develop/execute fully integrated brand/category strategies and activities for customers.
• Proven ability to demonstrate analytical thinking, data-driven decision making, and ability to influence through strategy story-telling through data and insights
• Proficient in Microsoft Office suite, Power BI, Sales Planning Tools (Sales force), Nielsen, Numerator tools, is an asset.

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us [e-mail]. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous [e-mail]. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.