Customer Specialist

Winnipeg Foundation; Winnipeg; On-site; CAD 45,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Health Spending Account

Maple (Virtual Doctor Service)

EFAP program

Pension program

Vacation 3 weeks

Eco-pass program

Parental leave top-up

Professional development

Job summary

Winnipeg Foundation is seeking a Generosity Operations & Stewardship Coordinator to lead donor gift processing, mail merge duties, and administrative support for stewardship activities.

The role serves as a bridge between grantees and donors, ensuring accurate reporting, efficient file management in SharePoint, and timely communications. The position emphasizes strong communication, organization, and teamwork within a nonprofit setting.

Qualifications

• Diploma related to fundraising, office administration or non-profit management.
• 1-3 years of experience in an administrative role, ideally in a non-profit environment.
• Proficient with Microsoft 365 (Word, Teams, and Outlook with intermediate-level skills in Excel; Mail Merge skill is compulsory)

Responsibilities

• Deliver comprehensive support to donors through both telephone and email, ensuring their inquiries and concerns are addressed promptly and effectively
• Create and distribute tax receipt letters
• Coordinate the memorial and tribute program, including the creation of notifications and gift reports
• Ensure that files are stored and labelled accurately in digital file management systems like SharePoint
• Review obituaries and ensure any relevant changes are made in the database
• Review administrative procedures and make changes as required
• Draft instructions for administrative procedures for consideration
• Provide administrative support to the generosity planning team, including taking meeting notes and ensuring follow-up
• Take on special projects as requested

Skills

Mail Merge

Communication

Time Management

Organization

Teamwork

Education

Fundraising/Nonprofit Diploma

Tools

Microsoft Word

Excel

Outlook

SharePoint

Job description

Winnipeg Foundation is For Good. Forever. We help people give back to our shared community by connecting generous donors with causes they care about For Good. We are an endowment-based public foundation, so we pool and invest gifts and distribute annual earnings back to the community Forever. Founded in 1921, we are proud to be Canada's first community foundation. Our vision is ‘a Winnipeg where community life flourishes for all.’

The Foundation is committed to work-life balance and diversity, both within the organization and in its work with the community.

We are currently recruiting for the role of

Generosity Operations & Stewardship Coordinator (1 Position – 2-year Term & Full-Time)

Our Values

• Trust
• Generosity
• Equity
• Transformation
• Responsiveness

Our Core Competencies

• Relationship Building
• Managing Healthy Conflict
• Adaptability
• Critical Thinking and Decision Making

The Role’s Opportunity:

This position is the lead front-line presence for the Community Generosity team and is primarily responsible for handling incoming donor gifts and inquiries, as well as day-to-day donor relationship and administrative support for stewardship activities. It serves as a bridge between grantees and donors, manages and supports team resources, and steps in at key points to complete relevant administrative tasks.

Core Areas of Responsibility:

• Deliver comprehensive support to donors through both telephone and email, ensuring their inquiries and concerns are addressed promptly and effectively
• Create and distribute tax receipt letters
• Coordinate the memorial and tribute program, including the creation of notifications and gift reports
• Ensure that files are stored and labelled accurately in digital file management systems like SharePoint.
• Review obituaries and ensure any relevant changes are made in the database
• Review administrative procedures and make changes as required
• Draft instructions for administrative procedures for consideration
• Provide administrative support to the generosity planning team, including taking meeting notes and ensuring follow-up
• Take on special projects as requested

About You:

Experience, Education, and Credentials

• Diploma related to fundraising, office administration or non-profit management
• 1-3 years of experience working in an administrative role, ideally in a non-profit environment
• Proficient with Microsoft 365 (Word, Teams, and Outlook with intermediate-level skills in Excel; Mail Merge skill is compulsory)
• Background in customer service will be considered an asset

Skills and Abilities

• Strong communication skills, written and verbal
• Ability to use advanced features of Microsoft Word such as Mail Merge
• Excellent time management skills with the ability to work independently and collaboratively
• Demonstrates self-efficacy with the ability to prioritize competing demands, manage various tasks and effectively achieve results
• Proven accuracy and attention to detail, even when working on multiple projects with tight deadlines.
• Ability to manage priorities across multiple stakeholders

What We Offer:

• Starting salary in the range of $44,908 to $53,890
• A comprehensive benefits package including health and dental benefits
• A Health Spending Account
• Access to Consult+ Maple (Virtual Doctor Service)
• EFAP program available to employees and family members
• Pension program starting at six months of employment
• Vacation starting at three weeks per year
• Eco-pass program (half cost bus pass)
• Maternity/Parental Leave Top Up
• Professional Development opportunities

Applicants who do not fully meet all essential requirements are still encouraged to submit their applications for consideration for this position. We firmly believe diverse perspectives, skills, and experience can enrich our team and contribute to the Foundation’s overall success.

The Recruitment Process

As part of the Foundation’s commitment to being transparent, the following are the stages of our recruitment process:

• Job posting closes – October 11, 2026
• Phone screening - October 26, 2026 (Tell me about yourself and how your professional experience aligns with this position; what makes you unique)
• First in-person interview- November 2 & 4 (Understanding your technical skills)
• Mail Merge - Assessment
• Second in-person interview – November 12, 2026(What are your career & professional goals)
• Start date: December 1, 2026

During the recruitment process, prospective candidates will be expected to provide specific examples of situations where they have demonstrated the Foundation's values and core competencies.

Winnipeg Foundation is committed to an inclusive, barrier-free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require accommodation.

Note

Employment is conditional on verifying your eligibility to work in Canada for an employer other than your current employer.