Customer Specialist

Southeast Physiotherapy; Estevan; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Client Excellence Specialist to join their team in a dynamic physiotherapy clinic. This permanent full-time role emphasizes the importance of building strong relationships with clients while supporting the company's mission and core values. You will be responsible for managing appointments, handling payments, and maintaining accurate records, all within a flexible and supportive work environment. If you're a motivated team player with excellent communication skills and a passion for client care, this opportunity is perfect for you.

Benefits

Health and dental benefits after 3 months

Equivalent to one day per month of sick time

Flexible work environment

Great team environment

Shared parking pass ($5/month)

Qualifications

• Proficient with computer skills and organized.
• Self-motivated and able to work in a team atmosphere.

Responsibilities

• Support the company's Purpose, Vision, and Values.
• Build sustainable relationships with clients through communication.
• Schedule appointments and manage daily stats.

Skills

Initiative

Good communicator

Multitasking

Connect with people

Flexible

Travel-ready

Team player

Time management

Dependable

Organized

Eager to learn

Job description

Start Date: ~20 May 2025

Hours and Wages

• Hours: Monday-Thursday 8:00 am - 5:00 pm with 1 hour unpaid lunch, Friday 8:00 am - 12:00 pm
• Flexible hours available to meet personal needs
• Closed on all statutory holidays.

Wage: $20.00 per hour, Group Benefits provided

Vision of this Position:

To be a positive addition to the team and an asset that will aid in the pursuit of Southeast Physiotherapy’s overall PURPOSE and VISION. To live SOUTHEAST PHYSIOTHERAPY’s CORE VALUES daily in your dealings with yourself, the team, and our clients.

The Position:

• Permanent Full-Time Client Excellence Specialist (CES) in our physiotherapy clinic. Candidates must be proficient with computer skills. Candidates are required to be organized and self-motivated. Candidates will work in a team atmosphere but will have their own tasks to be accountable for.
• Tasks: CES (see Administration Task List)
• Goals: Call Hero 95+% daily, No Show < 2% weekly, Cancel < 13%, Arrival to Initial Assessment 95%

Expectations of this Position:

• Support and contribute to the company’s Purpose, Vision, and Values.
• Build sustainable relationships and trust with our clients through open communication and connection.
• Make inquiry phone calls or know how to redirect the call.
• Take payments and submit insurance claims.
• Accurately schedule appointments that may be on multiple schedules.
• Scanning and uploading documents to a cloud program and faxing when necessary.
• Monthly cash deposit.
• Update daily stats (calls answered, NPS, Arrival rate, visits, cancellations, no-shows, etc.).
• Maintain the filing drawer.
• Maintain plants and front-end clean-up.
• Label all products and provide an inventory count at the end of each month.
• Be knowledgeable about our services, products, and promotions.
• Be open and dedicated to personal and professional learning and growth.
• Assist with laundry.

Team Expectations:

• Actively embrace, support, and teach the Southeast Physiotherapy Mission, Vision, and Core Values.
• Recognize that you are part of a team, not just an individual player.
• Ask for help when needed. It's better to ask too much help than not enough.

Skills Required:

• Initiative
• Good communicator
• Multitasking
• Connect with people
• Flexible
• Travel-ready
• Team player
• Time management
• Dependable
• Organized
• Eager to learn

The Benefits:

• Equivalent to one day per month of sick time
• Health and dental benefits after 3 months
• Shared parking pass ($5/month) at the Access Parking lot
• Flexible work environment
• Great team environment