Customer Solutions Specialist

goeasy Ltd.; Kitchener; On-site; CAD 26,174 - 27,552; Full time

Benefits offered by this job

RRSP match

Employee discounts

Healthcare access

Birthday off

Job summary

goeasy Ltd. is hiring a Customer Solutions Specialist for its easyhome team in Canada. You will engage customers in person, over the phone, and by email to match them with leasing, credit, and home goods solutions.

Key duties include building strong customer relationships, explaining lease terms, processing payments, handling accounts and collections, and supporting showroom operations and merchandise movement. A sales-focused mindset helps you meet targets and drive results.

Qualifications

• Proven communication and interpersonal skills.
• Sales-oriented mindset with ability to meet targets.
• Experience in a customer-facing environment (retail, finance, or leasing).
• Strong multitasking abilities and attention to detail.
• Legally eligible to work in Canada and able to pass background checks.

Responsibilities

• Build strong customer relationships in person, over the phone, and by email.
• Interview customers to understand needs and match them with leasing and service options.
• Explain lease terms and educate customers on credit-building opportunities.
• Manage accounts, payments, and collections while maintaining empathy and professionalism.

Skills

Sales

Customer service

Communication

Retail

Multitasking

Job description

Join easyhome - Canada's largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades including being named one of Canada's Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine's 2025 list of Canada's Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At easyhome, we make more than home goods accessible - we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you're passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives - one lease at a time.

A day in a life of a Customer Solutions Specialist:

• Customer Engagement & Sales
  • Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
  • Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution.
  • Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities.
  • Maximize sales of goeasy's financial services and home goods through methods such as cross-selling.
• Account Management & Collections
  • Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
  • Perform administrative duties and secureall required information to fulfill customer contracts for products and services, including evaluating applicant's financial status and ability to repay.
  • Conduct collection activities on financial services and products while maintaining empathy and professionalism.
  • Build long term customer relationships to creates trust and increase customer retention.
  • Follow up with customers on missed payments and negotiate repayment terms where applicable.
• Retail Operations
  • Uphold merchandising standards including assisting with showroom set up, pricing and promotion changes, as well as manage and track inventory.
  • Keep your store looking its best by maintaining cleanliness, organization, and a customer-ready environment.
  • Bring products to life by assembling and disassembling electronics and home furnishings as needed.
  • Coordinate delivery paperwork and ensure accurate documentation for lease and finance applications.
  • Perform out-of-store duties such as assistance with delivering merchandise, collection activities, and administrative duties.
  • Perform other duties as assigned by management.

What We Are Looking For

• Proven communication and interpersonal skills with a passion for helping others.
• Sales-oriented mindset with the ability to meet targets and drive results.
• Experience in a customer-facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays)
• Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
• Comfortable with sales calls, collections, and having difficult customer conversations
• Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit). Having a driver's licence would be considered an asset.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.

We are offering $19.00 - $20.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We're committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.