Customer Solutions Specialist

goeasy Ltd; Calgary; On-site; CAD 23,866 - 33,992; Full time

Benefits offered by this job

RRSP match

Employee Share Purchase Plan

Employee discounts on furniture, etc.

24/7 virtual healthcare

Customizable benefits package

Birthday off (paid)

Job summary

goeasy Ltd is seeking a Customer Solutions Specialist in Canada to build strong customer relationships, process loan applications, and educate on credit-building options. The role blends sales with service in a fast-paced environment.

You will handle inquiries in person, by phone, and via email, cross-sell products, and manage collections while ensuring accuracy and customer satisfaction. Eligible candidates enjoy growth opportunities and a supportive team culture.

Qualifications

• Proven communication and interpersonal skills with a passion for helping others.
• Sales-oriented with ability to meet targets and drive results.
• Experience in a customer-facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays).
• Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
• Comfortable with sales calls, collections, and having difficult customer conversations.
• Must be legally eligible to work in Canada and able to pass background checks; driver’s license asset.

Responsibilities

• Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
• Process loan applications and transparently communicate lease, loan, and credit terms and conditions and educate customers on credit-building opportunities.
• Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
• Capitalize on financial cross-sales and add-on products.
• Manage collections activities for all past due financial accounts.
• Secure all required information to fulfill customer applications for products and services with strong attention to detail.
• Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
• Build long term customer relationships to create trust and increase customer retention.
• Follow up with customers on missed payments and negotiate repayment terms where applicable.

Skills

Communication skills

Sales mindset

Customer-facing experience

Multitasking

Shift flexibility

Physical ability

Sales calls / collections

Legal eligibility to work in Canada

Job description

Joineasyhome— Canada’s largest lease-to-own business and a proud part of the goeasyfamily. Atgoeasy, our people and culture are the heartbeat of everything we do, and we’reproud to be recognized for it. We’veearned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

Ateasyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power tofurnishtheir homes, improve their quality of life, and take steps toward stronger financial standing. Ifyou’repassionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time.

A day in a life of a Customer Solutions Specialist:

• Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
• Process loan applications and transparently communicate lease, loan, and credit terms and conditions and educate customers on credit-building opportunities.
• Demonstrate compassionandempathyfor our customers by understanding their situation and needs and matching them to a suitable financial product.
• Capitalizeon financial cross-sales and add-on products.
• Managecollectionsactivities for all past due financial accounts.
• Secureall required information to fulfill customer applications for products and services with strong attention to detail.
• Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
• Build long term customer relationships to creates trust and increase customer retention.
• Follow up with customers on missed payments and negotiate repayment terms where applicable.

What we are looking for:

• Proven communication and interpersonal skills with a passion for helping others.
• Sales-oriented mindset with the ability to meet targets and drive results.
• Experience in a customer-facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays)
• Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
• Comfortable with sales calls, collections, and having difficult customer conversations
• Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit). Having a driver’s licence would be considered an asset.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday offPAID! Along with paid vacation and personal days.
• For complete picture of total rewards, please click here.

We are offering $21.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.