Customer Solutions Specialist

LMG Inc.; Eastern Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Solutions Specialist to join their dynamic team. This exciting role offers the chance to develop your skills while providing exceptional customer service and support. You'll be responsible for identifying new sales leads, processing orders, and collaborating with the account team to enhance client relationships. If you're passionate about helping others and eager to grow in a supportive environment, this is the perfect opportunity for you. Join a company that values your contributions and fosters a culture of success and teamwork.

Qualifications

• 0-3 years of experience in customer service, sales, or retail.
• Strong sales skills and ability to communicate effectively.

Responsibilities

• Identify and pursue new sales leads using targeted marketing lists.
• Provide products and solutions to simplify customers' lives.

Skills

Customer Service Skills

Sales Skills

Effective Communication

Problem Solving

Teamwork

Education

High School Diploma or GED

Job description

Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.

Our company works as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Many years of success working with clients all over the country has led us to the world's leading providers of technology and communications services. Through our partnership, we have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.

As a Customer Solutions Specialist, you'll be in charge of your own professional development. To help maintain our high standard to an excellent customer experience, you'll use your unique abilities, desire for growth, and customer service skills and will be responsible for the following:

• Using targeted marketing lists to identify and pursue new sales leads
• Providing customers with products and solutions that help to simplify and organize their lives
• Processing sales orders, order changes, installation dates, and cancellations
• Providing product sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team
• Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
• Excelling in a team-based, competitive environment
• Working with the account team on the growth and retention of client accounts

Requirements of the Customer Solutions Specialist:

• A high school diploma or GED equivalent is required
• 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
• Consistently reliable transportation
• Ability to communicate effectively, actively listen, and problem-solve
• Ability to work well individually and in a team environment
• Strong sales and closing skills and the ability to overcome objections

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Internet Publishing