Customer Solutions Manager (CSM), Infrastructure

Westinghouse Electric Company LLC.; Burlington; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading energy solutions company is seeking a Customer Solutions Manager for its Infrastructure segment in Canada. This role involves expanding the company's market share within nuclear utilities by developing technical offers and business strategies. Candidates must have at least 10 years of technical experience in infrastructure projects and a Bachelor's degree in Engineering. The position offers a hybrid working arrangement and a robust benefits package.

Benefits

Great compensation package

Employee and Family Assistance Program

Retirement Savings Plan with Company Match

Paid Vacations, Flextime, and Holidays

100% paid medical/dental/vision premiums

Educational Reimbursement Program

Employee Referral and Recognition Program

Qualifications

• 10+ years of experience in infrastructure projects related to building construction, HVAC, renovations.
• Broad knowledge of infrastructure engineering inputs (mechanical, electrical, structural, civil).

Responsibilities

• Lead technical offer development and coordinate proposal input.
• Develop business strategy and grow the infrastructure project pipeline.
• Prepare resource demand reports for project execution.

Skills

Technical leadership in infrastructure projects

Knowledge of CSA quality standards (N299, N285)

Customer engagement and needs assessment

Project management coordination

Education

Bachelor’s degree in Engineering or related technical discipline

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, innovation is in our DNA. We are creative. We think differently. This goes beyond our technical applications and products. We must incorporate innovation into all aspects of our business to drive greater efficiency, create greater growth and strengthen our culture.

Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We are proud to play a key role in accelerating Canada’s energy sustainability and achieving its net-zero goals and we recognize that our employees are our most valuable asset when it comes to achieving that goal.

About the role :

As a Customer Solutions Manager (CSM), Infrastructure you will lead OPS Canada’s InfrastructureSegment to expand WEC’s market share in Canadian nuclear utilities and facilities by meeting customer needs with unique and competitive offerings. This includes capture planning, technical solution selection, costing and pricing, and negotiation with customers. The CSM grows our pipeline for all Canadian infrastructure projects in close coordination with Sales and Engineering. You will report to the Director, CANDU Engineering & Tooling and be located at one of our location, which can be in Burlington, Peterborough or Kitchener, Ontario, Canada offices. You will have a hybrid working arrangement of 2 to 3 days on site.

Main Responsibilities :

Technical offer development

Develop all technical aspects of offers within the infrastructure product portfolio, including engineering projects related to building design, building upgrades, building system design (HVAC, plumbing, electrical).

Coordinate proposal input from Engineering, Sales and Project Management.

Develop proposal responses to client enquiries, including schedules and partnering with Engineering to identify available qualified resources and develop hourly estimates.

Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation process

Business strategy and pipeline growth

Lead Westinghouse’s Infrastructure strategy in Canada in collaboration with Global Markets and Sales

Work with and identify evolving customer needs to help create future demand for Westinghouse’s Infrastructure business

Engage with customers to better understand needs and pain points to resolve active project challenges and to secure new work

Resource planning and Project Support

Prepare monthly resource demand reports for active and upcoming opportunities based on pipeline to ensure resource allocation during offer preparation and during project execution, immediately following contract award

Collaborate with Project Management teams to understand status of Infrastructure projects to inform future customer interactions and provide technical support for project success

Support the broader organisation, wherever possible, to achieve or exceed Sales and Revenue targets

Qualifications :

Bachelor’s degree in Engineering or related infrastructure technical discipline

Minimum 10 years of experience as technical leader in infrastructure projects - related to building construction, HVAC, renovations, etc.

an asset

Knowledge of CSA quality standards (N299, N285)

Broad knowledge of infrastructure engineering, awareness of mechanical, electrical, structural, and civil inputs on projects.

It is a bona fide job requirement to be eligible and authorised to travel to the on Westinghouse business, and such travel is subject to the rules and regulations of the Department of Energy, and compliance with all applicable export laws and regulations.

LI-Hybrid

Why Westinghouse?

Westinghouse is a firm believer in fostering a workplace that is powered by inclusive leaders, teams and culture. This commitment separates us as a leader in our industry and differentiates from our competition. You will work closely with global leaders who will support your development through coaching and managing opportunities. Together, and using the talents of our employees, we will advance technology and services to power a clean, carbon-free future.

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada the following are representative of what we offer :

• Great compensation package
• Employee and Family Assistance Program
• Retirement Savings Plan with Company Match
• Paid Vacations, Flextime, Sick / Personal and Holidays
• We encourage healthy work-life balance and offer flexible schedules and with the potential to work from anywhere in Canada
• We pay 100% of the medical / dental / vision insurance premiums for you and your family
• Incredible opportunity for growth in an innovation-driven, global company
• Educational Reimbursement Program
• Employee Referral and Recognition Program