Customer Solutions Manager (CSM), Infrastructure

Westinghouse Electric; Burlington; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An innovative energy solutions company is seeking a Customer Solutions Manager in Burlington, Canada to lead infrastructure projects in the nuclear utility sector. This role involves technical offer development and business strategy execution. The ideal candidate has a Bachelor’s degree in Engineering and at least 10 years of relevant experience. The position offers a hybrid work arrangement and excellent benefits including a competitive salary and educational reimbursement.

Benefits

Great compensation package

Employee and Family Assistance Program

Retirement Savings Plan with Company Match

Paid Vacations, Flextime, Sick/Personal and Holidays

Flexible schedules

100% coverage for medical/dental/vision insurance

Educational Reimbursement Program

Employee Referral and Recognition Program

Qualifications

• Minimum 10 years of experience as technical leader in infrastructure projects.
• Knowledge of CSA quality standards (N299, N285).
• Broad knowledge of infrastructure engineering.

Responsibilities

• Lead technical offer development for infrastructure projects.
• Develop business strategy to grow pipeline in Canada.
• Prepare resource demand reports for project execution.

Skills

Leadership

Technical solution selection

Customer engagement

Education

Bachelor’s degree in Engineering

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, innovation is in our DNA. We are creative. We think differently. This goes beyond our technical applications and products. We must incorporate innovation into all aspects of our business to drive greater efficiency, create greater growth and strengthen our culture.

Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We are proud to play a key role in accelerating Canada’s energy sustainability and achieving its net-zero goals and we recognize that our employees are our most valuable asset when it comes to achieving that goal.

About the role:

As aCustomer Solutions Manager (CSM), Infrastructureyou will lead OPS Canada’s InfrastructureSegment to expand WEC’s market share in Canadian nuclear utilities and facilities by meeting customer needs with unique and competitive offerings. This includes capture planning, technical solution selection, costing and pricing, and negotiation with customers. The CSM grows our pipeline for all Canadian infrastructure projects in close coordination with Sales and Engineering. You will report to the Director, CANDU Engineering & Tooling and be located at one of our location, which can be in Burlington, Peterborough or Kitchener, Ontario, Canada offices. You will have a hybrid working arrangement of 2 to 3 days on site.

Main Responsibilities:

• Technical offer development

  • Develop all technical aspects of offers within the infrastructure product portfolio, including engineering projects related to building design, building upgrades, building system design (HVAC, plumbing, electrical).

  • Coordinate proposal input from Engineering, Sales and Project Management.

  • Develop proposal responses to client enquiries, including schedules and partnering with Engineering to identify available qualified resources and develop hourly estimates.

  • Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation process

  Business strategy and pipeline growth

  • Lead Westinghouse’s Infrastructure strategy in Canada in collaboration with Global Markets and Sales

  • Work with and identify evolving customer needs to help create future demand for Westinghouse’s Infrastructure business

  • Engage with customers to better understand needs and pain points to resolve active project challenges and to secure new work

  Resource planning and Project Support

  • Prepare monthly resource demand reports for active and upcoming opportunities based on pipeline to ensure resource allocation during offer preparation and during project execution, immediately following contract award

  • Collaborate with Project Management teams to understand status of Infrastructure projects to inform future customer interactions and provide technical support for project success

  • Support the broader organisation, wherever possible, to achieve or exceed Sales and Revenue targets

Qualifications:

• Bachelor’s degree in Engineering or related infrastructure technical discipline

• Minimum 10 years of experience as technical leader in infrastructure projects - related to building construction, HVAC, renovations, etc.

• P.Eng. an asset

• Knowledge of CSA quality standards (N299, N285)

• Broad knowledge of infrastructure engineering, awareness of mechanical, electrical, structural, and civil inputs on projects.

It is a bona fide job requirement to be eligible and authorised to travel to the U.S. on Westinghouse business, and such travel is subject to the rules and regulations of the U.S. Department of Energy, and compliance with all applicable U.S. export laws and regulations.

#LI-Hybrid

Why Westinghouse?

Westinghouse is a firm believer in fostering a workplace that is powered by inclusive leaders, teams and culture. This commitment separates us as a leader in our industry and differentiates from our competition. You will work closely with global leaders who will support your development through coaching and managing opportunities. Together, and using the talents of our employees, we will advance technology and services to power a clean, carbon-free future.

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada the following are representative of what we offer:

• Great compensation package
• Employee and Family Assistance Program
• Retirement Savings Plan with Company Match
• Paid Vacations, Flextime, Sick/Personal and Holidays
• We encourage healthy work-life balance and offer flexible schedules and with the potential to work from anywhere in Canada
• We pay 100% of the medical/dental/vision insurance premiums for you and your family
• Incredible opportunity for growth in an innovation-driven, global company
• Educational Reimbursement Program
• Employee Referral and Recognition Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19different countries. You can learn more by visiting http://www.westinghousenuclear.com .

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn | YouTube