Customer Solutions Lead

Softchoice; Toronto, Oakville; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Solutions Lead to drive customer engagement and sales strategies. In this pivotal role, you will leverage your extensive experience in technology and consultative sales to guide clients through their IT transformation journeys. Collaborating closely with sales teams, you will create tailored solutions that enhance customer agility and productivity. This innovative firm values diversity and offers a supportive environment where your contributions can make a significant impact. If you are passionate about technology and enjoy building lasting relationships, this is the perfect opportunity for you.

Benefits

Flexible workdays

Collaborative environment

Competitive benefits

Award-winning workplace

Inclusive culture

Qualifications

• 10+ years of experience in technology and 8+ years in technology solutions sales.
• Strong consultative sales experience with C-suite level engagement.

Responsibilities

• Manage services sales complexities and design customer expansion strategies.
• Lead multi-technology deals and ensure accurate monthly forecasts.

Skills

Consultative Sales Experience

Storytelling

Analytical Skills

Communication Skills

Leadership Skills

Customer Relationship Management

Education

10+ years of Experience in Technology

8+ years in selling technology solutions

3+ Certifications across multiple vendors

Job description

Customer Solutions Lead

Date: Feb 13, 2025

Company: Softchoice

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

As a Customer Solutions Lead (CSL), you will be responsible for helping our customers envision and realize what the next generation of their IT environment looks like for their organizations. Leveraging market-leading platforms alongside our unique set of services and assessments, you will create the need and interest, lead the sales, and drive the solutions that make our customers more agile and productive.

What you'll do:

• Manage the complexities of services sales for assigned districts of responsibility including:
• Design customer expansion strategies in partnership with sales team.
• Find, create and increase services opportunities.
• Own/run services opportunities & quarterback to bring PreSales and Services Resources where needed.
• Manage escalations with presales and services teams where needed.
• Deepen relationships with key customers, providing in-field deal coaching and be personally involved in some of our largest strategic customer engagements.
• Establish strong partnership of your team with the District Sales Leaders to develop initiatives designed to achieve sales goals, and build loyalty with top customers.

What you'll bring to the table:

• Build and maintain relationships with customers, guide long-term strategic direction, and act as an advisor.
• Work with wider Account teams to cultivate and develop business growth and achieve strategic goals.
• Deliver against assigned business and growth goals while prioritizing an outstanding customer experience to Enterprise customers and prospects.
• Lead multi-technology deals and ability to build and lead a pursuit team across multiple technologies, in advanced programmatic proposals and services contexts.
• Lead C-Suite level conversations related to business/revenue impact of solutions.
• Create detailed and complex content tailored to a customer's scenario & distill complicated topics into a language they consume.
• Present to all stakeholders, including those outside of IT, while preparing for, running and facilitating professional workshops.
• Ensure monthly forecasts are complete, accurate, and timely.
• Years of Experience:
• 10+ years of Experience in Technology.
• 8+ years of experience selling technology solutions in a pure sales or technical pre-sales role with demonstrated capability in selling Services including Managed Services.
• 3+ Certifications across multiple vendors.
• Demonstrated Consultative Sales Experience and Challenger Sales Training.
• Experience driving application migration and digital transformation solution sales.
• Ability to use storytelling as a communications vehicle to demonstrate the value of a solution to appeal to customer emotions and drive action.
• Ability to navigate complex and fast-moving business challenges and map them to technology solutions.
• Experience aligning business outcomes and initiatives with technology requirements.
• Exceptional communication and personal skills, both written, verbal and while presenting to groups, including C-level executives.
• Strong analytical skills are required.
• Self-management and strong leadership skills.
• Ability to travel up to 50% of the time, within your Sales District.

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation.
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Flexibility: Plan your workdays in a way that suits you best.
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years.
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail].

Job Requisition ID:6468
EoE/M/F/Vet/Disability