Customer Solutions Architect- Commercial Physical Security (CCTV, Access Control)

Intello Technologies Inc.; Toronto; Hybrid; CAD 89,000 - 133,000; Full time

Job summary

Join a leading company as a Customer Solutions Architect focusing on physical security solutions. You'll play a vital role in sales growth, designing tailored security solutions for clients. With a strong emphasis on technical knowledge and sales skills, this position offers a competitive salary and opportunities for career advancement within a dynamic team at TELUS.

Benefits

Competitive Compensation

Innovative Resources and Cutting-edge IoT tools

Remote work with travel flexibility

Career Advancement Opportunities

Comprehensive total rewards package

Qualifications

• 5+ years of proven sales or technical industry expertise in Physical Security.
• Engaging with C-suite stakeholders.
• Intermediate knowledge of English required.

Responsibilities

• Drive sales achievement and exceptional customer experience.
• Design customer solutions and build technology roadmaps.
• Support approx 3-5 Sales Specialty Managers.

Skills

Physical Security Expertise

Sales Skills

Technical Knowledge

Communication Skills

Cybersecurity Awareness

Education

University degree or equivalent senior-level experience

Professional Sales or technical certifications

Job description

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Customer Solutions Architect- Commercial Physical Security (CCTV, Access Control)

Location:

Montréal, QC, CA Toronto, ON, CA Halifax, NS, CA Montréal, QC, CA, H3B 1S6 Longueuil, QC, CA Gatineau, QC, CA Laval, QC, CA Ottawa, ON, CA

Jobs by Category: Technology Solutions

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

Exciting Opportunity Awaits! Join Us as a Customer Solution Architect - Intelligent Spaces, Security and Automation for Atlantic Canada and Quebec

Are you ready to embark on a thrilling journey where you can ignite your passion for customers, people, sales, and success? At TELUS, we're on the lookout for a dynamic individual to drive sales achievement, innovation and exceptional customer experience. Your success will be measured by wins and the transformative impact you'll have on your valued customers.

Our team and what we’ll accomplish together

The Commercial Business Security (CBS) team at TELUS is dedicated to providing comprehensive security solutions to protect our clients' physical assets. Our services include surveillance systems, access control, video, intrusion and integrated security solutions tailored to meet the unique needs of various industries. Migrating customers from legacy environments to the cloud is our goal while helping customers achieve their business outcomes. Our team is focused on securing Intelligent Spaces and making buildings smarter.

The Customer Solution Architect for CBS will play a crucial role in contributing to sales growth by taking the technical lead to design customer solutions and build a technology roadmap with the customer. This position requires a strong ability to build internal relationships. This individual can build and execute a strategy to grow the portfolio and has a proven track record in sales and a background in Physical Security. Experience in Building Automation Systems is a bonus!

Here’s how

• Act as a Subject matter expert in Security and support approx 3-5 Sales Specialty Managers. Support the sales team to drive profitable revenue consistent with TELUS' capabilities and corporate strategy
• Understands ICT technology and industry trends in business, competition, market and economy
• Ability to understand current state to transform or modernize the customer’s technical environment; thirst for technical knowledge
• Deep understanding of Solution Platforms and Offerings: Enable a customer's business transformation; confidently communicate value proposition and act as an industry leader in Security
• With a combination of efficient communications skills, consulting ability, technical and sales skills, you thrive in finding the right services to adopt and expand TELUS solutions by clearly demonstrating the positive impact on our customer’s business objectives
• Handling a high volume of quote and design for Security solutions
• Basic Technical understanding across multiple-solution portfolios such as: Telecommunications, Unified Communications, Security, Cloud and IT Hosting Solutions
• Highly organized: you can handle large complex projects
• Develop digital transformation roadmaps based on our customers’ unique technical environments
• Regular touch-base sessions with internal stakeholders to remain current on TELUS’ technology offerings
• Staying on the leading edge of technology and challenging the status quo

Qualifications

You're the Catalyst for Success:

• Offer thought leadership on the future of technology in our industry including transformation, innovation, visionary trends and practices
• Physical Security Expertise: Strong understanding of Physical Security platforms, communication protocols, and industry standards for Intrusion, Access Control, CCTV, and cloud based security solutions.
• Act as a strong ambassador for the TELUS organization and uphold the values and behaviors of a leader in the business and throughout the extended community
• Curious about technology and bring a consultative approach to team members and customers
• Industry Knowledge: Extensive familiarity with enterprise and mid-market business processes, with a knack for navigating and influencing decision-making in these sectors. Proven capability to understand and leverage industry dynamics for maximum impact
• Cybersecurity Awareness: Knowledge of network security principles and the convergence with Physical Security

Experience That Sets You Apart:

• 5+ years of proven sales or technical industry expertise: In thePhysical Security industry or related sectors
• Track record of engaging with C-suite stakeholders: Driving impactful outcomes
• Understand the IT/Telecommunications competitive landscape across Canada
• Professional Sales or technical certifications: Or equivalent designations showcasing your expertise
• University degree or equivalent senior-level experience: Demonstrating your commitment to excellence
• Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope
• Fluent in both English and French (written and spoken)

What We Offer:

• Competitive Compensation: Base salary with uncapped performance-based bonuses. Optional stock purchase plan and comprehensive benefits package
• Innovative Resources: Access to cutting-edge IoT tools and technologies, including solutions from industry leaders like Google and Salesforce
• Career Advancement: Opportunities to grow into leadership roles within TELUS’s Emerging Solutions Sales team
• Work-Life Flexibility: Remote work with travel to meet high-profile clients, ensuring a healthy work-life balance
• Inclusive Culture: Join a diverse and inclusive team that values collaboration, innovation, and the courage to drive change. Participate in TELUS’s community engagement initiatives and social purpose projects

Ready to Ignite Your Career? Join us at TELUS and unleash your full potential. Shape the future, make a difference, and leave a legacy that resonates in the industry and beyond.

#LI-HYBRID

Salary Range: $89,000-$133,000

Performance Bonus or Sales Incentive Plan: $20,000-35,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.