Customer Solution Specialist

ResponsiveAds; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading ad technology firm in Metro Vancouver is seeking a Technical Lead Specialist to work on rich-media ads. The role requires 3+ years in Ad Operations and software development, including HTML5 expertise. The candidate will integrate dynamic creative into ad serving platforms and build responsive client relationships. This position offers a collaborative start-up environment with a focus on customer support and innovative solutions.

Qualifications

• At least 3 years of experience in technical Ad Operations.
• At least 3 years of software development expertise.
• Experience in HTML5 ad development.

Responsibilities

• Integrate dynamic fluid creative in ad serving platforms.
• Troubleshoot integration challenges and issues.
• Build and manage responsive client relationships.

Skills

Ad Operations development

HTML5 ad development

CSS

JavaScript

Problem-solving

Customer support

Tools

Google Ad Manager

DV 360

Data Studio

Job description

ResponsiveAds is an advanced creative ad technology suite designed to produce immersive, rich-media responsive display ads that outperform standard IAB engagement by 20x. With strong growth post-pandemic, we are expanding our bespoke solutions team with passionate individuals eager to become trusted leads with Supply and Demand clients by redefining high-performance HTML5 rich-media ads.

The company offers a combination of a self-serve studio product (SaaS), third-party native fluid ad serving, and full-service rich-media creative development. This role involves working across all areas as a technical lead specialist, integrating dynamic fluid creative in industry DSPs and Publisher 1st Party Ad Serving and Data platforms, solving innovative integration challenges, troubleshooting issues, and building responsive client relationships.

Must-have requirements include a high level of creativity, an innovative mindset, and a deep understanding of Ad Operations development, HTML5 ad development, and ad serving system API processes. The candidate should possess advanced coding, troubleshooting, and problem-solving skills, with a strong focus on customer support for client-facing projects aligned with the ResponsiveAds product roadmap.

This role requires balancing client interactions, rich-media production, training, troubleshooting, development, and future-oriented template innovation within our self-serve studio product. The candidate must be willing to collaborate closely with product, production, and sales teams in a small, virtual start-up environment, managing clients for full-service executions.

Requirements

• At least 3 years of experience in technical Ad Operations (Google Ad Manager, DV 360, Data Studio)
• At least 3 years of software development expertise (CSS, HTML, JavaScript)
• Experience in HTML5 ad development
• Experience with advanced feature-rich web applications for consumers and enterprises
• Recognition through awards or involvement in well-known or profitable products for at least 3 years
• Proven problem-solving skills and a results-driven approach

Additional Skills and Qualities

• Passion for challenging software development and solving complex API problems
• Ability to build connectors to multiple DSPs for programmatic audience extension with 1st party data integration
• Innovative, award-winning attitude
• Excellent presentation, communication, and external partnership skills
• Punctuality and client management experience
• Start-up mentality and adaptability to complex situations
• Certifications in Google's suite (CM, DV360, GAM, Data Studio)
• Certifications with Facebook APIs
• Experience with dynamic creative development, 3rd party feed APIs, and data systems
• Design experience with HTML5 and CSS is a plus
• Experience with ad operations and trafficking
• JavaScript proficiency
• Flexibility to work with virtual teams
• Customer-first attitude and passion for excellence

Benefits

The candidate must be willing to go the extra mile, maintaining a customer-first approach with high-maintenance, brand-perfect clients. As a small team, this individual will own solutions for ResponsiveAds clients.

ResponsiveAds is an Equal Opportunity Employer. Applicant information will be kept confidential per EEO guidelines. Candidates must be authorized to work in the US or Canada.

We accept direct applications only. No agency submissions, please. Contact us with your resume: [e-mail]