Customer Services Representative / Driver

Gateway Services Inc; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

Gateway Services Inc is hiring an Operations Customer Service Representative in Calgary to provide compassionate aftercare services for pets. This role involves transporting deceased pets with dignity, maintaining service records, and ensuring high service standards while working independently and as part of a team. Candidates must have a valid driver’s license, a compassionate approach, and be comfortable with physical duties.

Qualifications

• At least 1 year of experience in a customer-focused/driving-related role.
• Valid driver's license and clean driving record.
• Ability to lift and move 100 lbs safely.

Responsibilities

• Operate a company vehicle to collect deceased pets from veterinary clinics or homes.
• Maintain detailed records of service activity and client interactions.
• Build trusted relationships with veterinary clinic staff and partners.

Skills

Customer Service

Compassion

Time Management

Problem Solving

Communication

Education

High school diploma or equivalent

Job description

At Gateway we honour the lives of pets by delivering compassionate reliable and respectful aftercare serviceshelping to create better goodbyes. If youre someone who finds purpose in serving others takes pride in being dependable and can offer empathy during sensitive moments we invite you to join our dedicated team.

We are currently hiring an Operations Customer Service Representative who will serve as both a trusted driver and a valued liaison to our veterinary partners. You will be the face of Gateway in the community transporting pets with dignity and providing professional compassionate service to veterinary clinics and pet families.

What Youll Do :

Operate a company vehicle on a daily route collecting deceased pets from veterinary clinics or homes

Handle each pet with the utmost care ensuring respectful packaging and transport to our Care Center

Communicate regularly with veterinary clinic staff supporting service needs and escalating issues when needed

Build trusted relationships with our partners by representing Gateway with professionalism and empathy

Maintain detailed records of service activity vehicle maintenance and client interactions

Work independently while also supporting your teammates in operations when needed

Follow established safety procedures and uphold high service standards

Other duties as assigned

What You Bring :

High school diploma or equivalent

At least 1 year of experience in a customer-focused / driving-related role

Valid drivers license and clean driving record

Compassionate empathetic and respectful approach to sensitive situations

Excellent time management and problem-solving skills

Strong verbal communication and the ability to build rapport

Ability to work independently and as part of a supportive team

Comfortable lifting and moving 100 lbs and handling deceased pets with care

Committed to working safely and following protocols

Working Conditions :

Extended periods of driving and physical movement

Regular bending kneeling and lifting

Exposure to heat noise and emotionally sensitive environments

Frequent handling of deceased pets with dignity and respect

Diversity Equity & Inclusion

At Gateway we value diverse backgrounds perspectives and experiences. We are committed to providing accessible employment practices and fostering an inclusive culture. If you require accommodation during any stage of the recruitment process please contact .

Apply today and help us bring comfort and care to pet families when they need it most.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

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