Customer Services Representative - Colwood Branch

White Spot; Victoria; On-site; CAD 30,000 - 60,000; Part time

Job summary

White Spot is seeking a part-time Customer Service Representative whose role revolves around delivering exceptional service to members at the Colwood Branch. This position typically involves providing financial advice, assisting members with various banking needs, and resolving banking issues. Successful candidates will demonstrate a strong commitment to member satisfaction, active listening skills, and an eagerness to advocate for members’ financial well-being in a supportive and inclusive environment.

Benefits

Comprehensive benefits

Opportunities for internal advancement

Flexible work options

Qualifications

• Legally authorized to work in Canada; position falls under NOC C.
• Positive, team-oriented individual desired.

Responsibilities

• Be the first friendly face members see at Coast Capital.
• Deliver an outstanding experience by addressing needs and building relationships.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Location(s): Colwood Branch

Job Type: Part Time Regular

myWork Program: In-person

Starting Salary Range: $23.13-$25.50/hr

Background Screening Requirement:

• Enhanced Criminal Record Check (every 5 years)
• Credit Check (every 5 years)
• Identity Verification
• Employment Verification
• References

Job Purpose

On any given shift, you will be the face of Coast Capital in the branch, balancing friendly advice and service with the ability to proactively listen and identify opportunities to deepen member relationships. By providing support and financial advice, we help members build a better future, together. This role is posted as a Customer Service Representative but internally titled a Member Service Representative, always prioritizing members at the center of our work.

This is a part-time position with a minimum of 15 hours per week, up to 30 hours depending on staffing needs.

Accountabilities

• Be the first friendly face members see at Coast Capital, exemplifying our values: Build connection, Act with courage, Re-imagine.
• Build relationships with members and deliver an outstanding experience by addressing their needs and proactively exploring future opportunities.
• Educate members about our digital channels (online banking and mobile platforms) for a seamless experience.
• Contribute to team results by listening, identifying opportunities, and partnering with colleagues to meet members' financial needs.
• Develop a strong understanding of how Coast Capital supports financial well-being.
• Create positive experiences by taking ownership of resolving and preventing banking issues.
• Be vigilant for counterfeit money or illegal transactions as the first line of defense.

Skills & Qualifications

Successful candidates are positive, team-oriented individuals with the following qualities:

• Communication: Strong verbal English skills, comfortable with sensitive conversations.
• Active Listening: Ability to understand and identify customer challenges.
• Empathy: Show understanding and respect for members' situations.
• Initiative: Proactive in identifying and addressing needs.
• Problem Solving: Satisfy job satisfaction by resolving member issues.
• Curiosity: Eagerness to learn about the financial world.
• Advisory: Comfortable recommending products and referring to specialists.
• Adaptability: Handle various situations effectively.
• Motivation: Self-motivated with career growth aspirations.
• Integrity: Follow processes and do the right thing always.
• Legal Eligibility: Legally authorized to work in Canada; position falls under NOC C.

Equity, Diversity & Inclusion

We encourage applicants from diverse backgrounds and those committed to equity, diversity, and inclusion. We support accessibility and accommodations for candidates with different abilities. Contact [e-mail] or call 778-391-5836 for assistance.

Why join Coast Capital Savings?

• Purpose: Our guiding star in everything we do.
• Inclusion & Engagement: We foster a culture where everyone can thrive.
• Career Growth: Opportunities for internal advancement.
• Flexible Work: Options to work where you're most effective.
• Benefits & Retirement: Comprehensive benefits, pension plans, and more.
• Community & Recognition: Investing in communities and recognizing excellence.

D&I at Coast

We celebrate diversity and are committed to building a team that reflects a variety of backgrounds and perspectives, enriching our community and workplace.