Customer Services Associate

woodbineentertainment; Toronto; Hybrid; CAD 25,000 - 26,000; Full time

Job summary

Woodbine Entertainment invites applications for Customer Service Associates to provide outstanding guest experiences at our Toronto venues. You will handle customer needs and process transactions with care and accuracy, ensuring a friendly, professional interaction in a fast-paced environment.

The role requires working afternoon and evening shifts, including weekends, with a focus on excellent English communication and proper uniform adherence to Woodbine standards.

Qualifications

• Must be able to work afternoon and evening shifts, including weekends.
• Proven ability to deal professionally and courteously with customers.
• Working knowledge of cash register and tendering procedures.
• Proven accuracy in performing basic mathematical calculations.
• Ability to communicate effectively in English (oral and written).
• Ensure uniform and appearance consistently comply with company standards.

Responsibilities

• Address all customer product and service needs.
• Accurately process all customer transactions through lottery terminal and POS systems.
• Exceed guests' expectations and provide a fun, welcoming experience.

Skills

Customer service

Communication

Cash handling

Tools

Cash register

Job description

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the globe.

Woodbine Entertainment is currently looking for Customer Service Associates who are fun, customer-focused and committed to providing our guests with winning experiences!

This position is extremely important to Woodbine's success. By working together with your team members, you will exceed our guests' expectations each and every time and most importantly, have fun while doing so.

Your main responsibilities will be to address all customer product and service needs and be required to accurately process all customer transactions through OLG lottery terminal and point of sale systems.

Our ideal candidate is going to have a strong passion to wow our guests, great communication skills, a friendly and outgoing attitude, be able to work in a fast paced environment and be willing to maximize their potential. At Woodbine, the opportunities are endless, so come join a company that makes work awesome!

What are we looking for:

• Must be able to work afternoon and evening shifts, including weekends
• Proven ability to deal professionally and courteously with customers
• Working knowledge of cash register and tendering procedures
• Proven accuracy in performing basic mathematical calculations
• Ability to communicate effectively in English (oral and written)
• Ensure uniform and appearance consistently comply with company standards

Reason for Vacancy: New Headcount

Pay: The target hiring pay range for this position is $18.00 to $19.00 per hour . This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate's experience, skills, and qualifications relevant to the role.

We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection process

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.