Customer Services and Support Representative

Natural Purity; Hamilton; On-site; CAD 85,000 - 95,000; Full time

Job summary

A leading environmental solutions company is looking for a Customer Services and Support Representative in Hamilton, ON. This full-time, in-person position involves conducting assessments, delivering presentations, and fostering customer relationships. Benefits include a competitive base salary with potential earnings of $85,000 to $95,000 annually and a supportive work environment. No experience is necessary as paid training will be provided.

Benefits

Paid training

Generous bonuses and incentives

Weekly pay

5-day work week

Qualifications

• Must live in the Greater Hamilton Area.
• Own a reliable vehicle for travel to customer appointments.
• Maintain a professional appearance and possess a positive attitude.

Responsibilities

• Conduct in-home assessments to identify customer concerns.
• Deliver informative presentations on product solutions.
• Evaluate installation areas and provide estimates.
• Foster long-term customer relationships through follow-ups.
• Respond to leads and schedule appointments.
• Coordinate weekly schedules with the National Sales Manager.
• Process customer orders and payments.
• Participate in post-sale satisfaction programs.
• Maintain a professional attitude in customer interactions.
• Collaborate with other departments for a seamless experience.

Skills

Customer relationship management

Effective communication

Problem-solving

Presentation skills

Job description

Join Our Team as a Customer Services and Support Representative – Natural Purity (Hamilton, ON)

Natural Purity, a leading provider of environmental and home improvement solutions, is expanding our team and currently seeking Customer Services and Support Representatives to help us deliver exceptional service to our valued clients.

In this role, you will represent a well-established and trusted environmental solutions company. You will be responsible for nurturing relationships with current and prospective customers, supporting their needs, and helping develop new opportunities through pre-qualified leads.

Key Responsibilities:

1. Act as the subject matter expert by conducting in-home assessments and helping homeowners identify and understand potential concerns.

2. Deliver compelling and informative in-home presentations, guiding customers through customized product solutions that address issues such as chlorine, hard water buildup, and other common municipal water problems.

3. Evaluate installation areas and provide estimates for equipment installation.

4. Foster long-term relationships with customers through attentive follow-ups and service.

5. Respond to qualified leads and customer inquiries, gather key information, and schedule appointments effectively.

6. Coordinate weekly schedules and report lead activity to the National Sales Manager.

7. Present products in a professional and engaging manner, highlight current promotions, and assist customers in making confident purchasing decisions.

8. Process customer orders, collect payments, and coordinate installations through our dealer network.

9. Participate in post-sale customer satisfaction programs, including follow-up visits, referral generation, and thank-you initiatives.

10. Maintain a polished appearance and professional attitude that aligns with our company’s commitment to service excellence.

11. Collaborate with internal departments to ensure a seamless customer experience.

What We Offer:

• No experience necessary – paid training provided by certified trainers.

• All appointments are prearranged and screened for safety and suitability.

• No cold-calling, no door knocking, and no sales quotas.

• Competitive base salary plus generous bonuses, incentives, and full benefits.

• Weekly pay, with average annual earnings of $85,000 to $95,000, and top performers earning over six figures.

• 5-day work week – no weekends, no statutory holidays.

• A supportive and friendly team environment with opportunities for growth.

Requirements:

• Must live in the Greater Hamilton Area and reside full-time in Canada.

• Own reliable vehicle is required to travel to customer appointments.

• Must maintain a professional appearance and have a positive, motivated attitude.

This is a full-time, in-person position (not remote) position. If you're passionate about helping people, love working in a supportive team, and want to be part of a company that values its employees, we want to hear from you.

We are also hiring in other departments, including management, service, and sales. If you’re interested in applying for other roles, please submit your resume and indicate your area of interest in your cover letter.