Customer Services Advisor Apprenticeship

Getting In Limited; Newmarket; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in Newmarket is offering a Customer Services Advisor Apprenticeship, providing an opportunity to deliver exceptional customer service while gaining valuable qualifications. The role involves handling enquiries, processing orders, and ensuring customer satisfaction through effective communication and teamwork. Ideal for individuals looking to start a career in customer service with comprehensive training provided.

Qualifications

• Studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
• Functional skills will be studied if equivalent qualifications are not held.

Responsibilities

• Provide professional and efficient customer service.
• Process orders and handle telephone enquiries promptly.
• Liaise with various departments to ensure customer requirements are met.

Skills

Communication

IT skills

Attention to detail

Organisation skills

Team working

Education

Customer Service Practitioner Level 2 Apprenticeship

Job description

Customer Services Advisor Apprenticeship

• Contact transport department regarding shipment information.

Customer Services Advisor Apprenticeship

, Apply From: 19/05/2025

Learning Provider

Delivered by WEST SUFFOLK COLLEGE

Employer

UNISURGE INTERNATIONAL LIMITED

Vacancy Description

Broad Function:

• To provide a professional, efficient and welcoming experience, ensuring exceptional customer focused standards are delivered at all times
• To provide efficient and accurate administration support and respond to product or service enquiries

Key responsibilities and accountabilities:

• Deal with all telephone enquiries in a prompt and efficient manner
• Inputting and processing orders
• Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues
• Ensure back-order reports are run daily and dealt with
• Liaise with customer regarding all price discrepancies
• Assist with queries from Accounts department
• Contact transport department regarding shipment information.
• Co-ordinate slow moving stock
• Manage all standing orders, existing and expiring
• Liaise with external sales team
• Log any complaints or returns in 24 hours. Dealing with all matters with the exception of ‘quality’ issues – provide all information of complaints relating to quality with the QC Manager
• To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above

Principal Relationships:

• Accountable to – Customer Services Supervisor
• Responsible for – Ensuring a comprehensive Customer Service experience
• Internal - Works closely with peer group in own department and across all functions in ensuringprojects and continuous improvement activities are well thought out and delivered, on time.
• External – Maintains external contacts as necessary

Key Details

Vacancy Title

Customer Services Advisor Apprenticeship

Employer Description

Established in 1988, Unisurge is a trusted manufacturer and supplier of custom procedure packs, dressing packs, medical disposable and theatre products for health care professionals.Unisurge also offers a broad range of sterile drapes, gowns and supplementary operating theatre products. The contents of each of our packs have been practitioner specified to meet the requirements of all modern surgical procedures.One of the largest custom built Ethylene Oxide sterilisation chambers in Europe gives Unisurge the ability to deliver unrivalled sterility for all our products ensuring a reduction in site infections and fluid contamination for the patients and medical staff that we are proud to serve.Technology and innovation is at the heart of everything in the business with rigorous recycling and sustainability practices and one of the largest solar electric provisions in the county.Linked to a significant investment in Information Technology, we provide a proven and trusted distribution network. Unisurge also maintains its own fleet of delivery vehicles and is able to guarantee that sterile packs arrive at their destination on time and in optimum condition.Surgical teams can be confident that all the necessary components for a procedure will be supplied, to their specification, in a sterile pack, ready for immediate use.

Vacancy Location

Unisurge International Ltd, Farboud Innovation Park, Formula Drive Newmarket CB8 0BF

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000320922

Key Dates

Apply From

19/05/2025

Closing Date For Applications

2025-06-27 23:59:59

Interview Begin From

Possible Start Date

2025-07-28 00:00:00

Training

Training to be Provided

• The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification
• Functional skills will be studied if equivalent qualifications are not held

Learning Provider

WEST SUFFOLK COLLEGE

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsTeam working

Apply Now