Customer Services Advisor

North Northamptonshire Council; Blackpool; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking local authority where no two days are the same! This role offers a chance to provide vital customer services, ensuring that every interaction is handled with care and efficiency. You will be part of a supportive team, equipped with comprehensive training to excel in your role. Your adaptability and positive attitude will shine as you tackle diverse challenges, making a real difference in the community. Enjoy a competitive salary, generous leave, and flexible working arrangements that promote a healthy work-life balance. If you are passionate about helping others and want to grow your career in a dynamic environment, this opportunity is perfect for you.

Benefits

Competitive Salary

Pension Scheme

Generous Leave Entitlement

Employee Assistance Programme

Wellbeing Support

Flexible Working Arrangements

Qualifications

• Direct experience in providing customer service advice.
• Excellent communication with a friendly personality.

Responsibilities

• Resolve customer inquiries efficiently via phone and face-to-face.
• Facilitate access to Council and partner services.

Skills

Customer Service

Communication Skills

Adaptability

Problem Solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Customer Relationship Management System

Office IT Systems

Job description

About The Role

Do you want to play a vital role in delivering first point of contact Customer Services for your local authority? No two days will ever be the same and you will not have a growing workload as we aim to deal with everything at first contact by either phone, email, or face-to-face appointment.

You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job. If you are flexible, adaptable, and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply.

If you wish to discuss any aspect of this role, please contact the Team Leaders on (01832 742215). Comprehensive training will be given in all aspects of customer services work.

What will you be doing?

1. To resolve customer telephone and face-to-face enquiries relating to the full range of Council and partner services in a courteous and efficient manner.
2. To facilitate customer access to Council and partner services.
3. To operate technology and equipment necessary efficiently and effectively to the position.
4. To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.
5. To accurately and efficiently complete administrative tasks relating to Council and partner services.
6. To always undertake the role for the benefit of the customer, regularly contributing ideas, suggestions, and feedback to supervisors to contribute to the effectiveness and improvement of the service.
7. To comply with and promote the Council’s policies on equality of opportunity.
8. To undertake such other duties that are consistent with the job purpose and grade of post.

About You

You will have direct experience in providing in-depth advice to the public, either face-to-face or by telephone. You will have great communication skills with a warm and friendly personality. You will be flexible, adaptable, and reliable, with a positive can-do attitude.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge, and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About Us

Our Values and Behaviours: Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are Customer-focused, Respectful, Efficient, Supportive, and Trustworthy.

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council

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