Customer Services Administrator (FTC)

Hickey’s Pharmacy; Fonthill; On-site; CAD 35,000 - 50,000; Full time

Job summary

A local pharmacy in Fonthill, Canada, is seeking a dedicated customer service representative. The role requires strong communication skills, attention to detail, and a proactive attitude toward customer interactions. Ideal candidates will have a focus on teamwork and experience in the clinical or pharmaceutical fields. Join a supportive environment where enhancing customer experience is a priority.

Qualifications

• Demonstrates high attentiveness when interacting with customers.
• Proactive in implementing solutions with a can-do attitude.
• Experience in clinical, pharma, or medical device support is preferred.

Responsibilities

• Interact with customers and provide exceptional service.
• Contribute actively to a positive team environment.
• Implement solutions for continuous improvement.

Skills

Customer orientation

Excellent communication skills

Teamwork

Attention to detail

Administrative skills

Tools

Navision

Job description

Description

This role involves a broad range of responsibilities which will be reviewed and updated to meet future needs.

Candidate requirements :

• Demonstrates high attentiveness when interacting with customers
• Prioritizes cooperation and collaboration with others
• Proactive in implementing solutions with a can-do attitude
• Focused and takes satisfaction in being busy and productive
• Strong customer orientation, delivering exceptional service to meet and exceed expectations
• Excellent communication skills
• Good administrative and IT skills; knowledge of Navision is advantageous
• Ensures work is accurate and detail-oriented; experience in clinical, pharma, or medical device support is preferred
• Passionate about enhancing customer experience
• Provides innovative insights for continuous improvement
• Teamwork : Contributes actively to a positive team environment with flexibility and dedication

About Tekno Surgical

Established in 1996 and based in Dublin, Tekno Surgical is a leading provider of orthopaedic implants in Ireland, with an extensive portfolio covering various specialties including Maxillofacial, ENT, Surgical Power Tools, Neuro, and more. The company serves all public and private hospitals in Ireland, with annual revenue of approximately €75 million and a growing team of over 140 employees.

Tekno Surgical's mission is to deliver best-in-class service across all specialties, exceeding customer expectations. The team includes Clinical Sales, Technical Support, Customer Care, Warehouse, Procurement, Logistics, and other departments, representing global manufacturers within the Irish market.

Tekno Surgical is part of the Medtech Division of Uniphar Group.