Customer Service YWG - Customer Service Agent

Flightcraft Aviation Services Ltd.; Winnipeg; On-site; CAD 35,000 - 48,000; Full time

Job summary

Flightcraft Aviation Services Ltd. in Winnipeg, MB, is seeking a Customer Service Agent – ATW to support passengers and corporate clients, upholding safety and company procedures. You will handle reservations, greet flights, manage communications, and support baggage handling and catering tasks as needed.

This role requires strong English, teamwork, and adaptability to aviation's dynamic environment. Join a team that emphasizes quality service, attention to detail, and collaboration across

Qualifications

• Must be able to apply and secure RAIC.
• Excellent spoken and written English.
• Strong teamwork and flexibility.
• Ability to work outdoors in all weather conditions.

Responsibilities

• Provide quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other groups.
• Answer phones/emails, give fare and schedule info, take and create reservations.
• File, take electronic payments, and prepare cash reports.
• Greet flights, make announcements (boarding calls, page passengers).
• Work through flight IROP’s as required.
• Work through flight baggage issues as required.
• Assist with baggage handling and deliveries as required.
• Provide daily or shift reports to Supervisors and/or Manager.

Skills

Teamwork

English proficiency

Job description

YWG ATW, 1970 Wellington Avenue, Winnipeg, Manitoba, Canada

Job Description

Posted Tuesday, August 25, 2026 at 5:00 a.m.

FLIGHTCRAFT AVIATION SERVICEShas a long year history of providing safe, best in class aviation ground handling services. As we grow, we are currently seeking candidates for a GSE Technician based in Edmonton, AB.This career is a part of the overall Flightcraft Team, and is an integral part of the Leadership Group within the company.

CUSTOMER SERVICE AGENT – ATW

Customer Service Agent’s (CSA’s) work under the direction of the Owner/Operator, Shift Lead, and the Manager (ATW) and/or Supervisors to ensure passengers and customers are handled according to specific company policies and procedures. They are part of the overall Flightcraft Family. They will support and work alongside all areas of the Company and foster the team atmosphere of Flightcraft. Quality customer service, attention to detail, company procedures, safety, and teamwork are key components to be a successful agent. They must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. They must also be flexible and able to deal with the adapting nature of aviation.

Duties and Responsibilities:

• Provide quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other internal and external groups.
• Answer phones/emails, give out fare and schedule info, take and create reservations, etc.
• File, take electronic payments, and prepare cash reports.
• Greet flights, make announcements (boarding calls, page passengers).
• Work through flight IROP’s as required.
• Work through flight baggage issues as required.
• Assist with baggage handling (bag jams/bag room congestions) and deliveries as required.
• Perform Turn, RON, and Ad-Hoc flight requirements as needed.
• Provide cabin cleaning as needed, per carrier specifications.
• Load catering/commissary/ice as required.
• Brew and load coffee, hot water jugs as required.
• Assist with on-boarding catering requirements.
• Provide daily or shift reports to Supervisors and/or Manager.
• Other duties as assigned by Management.

Qualifications and Requirements:

• Must be able to apply and secure RAIC
• Ability to speak, write, and understand the English language.
• Must have excellent team player competencies.
• Must be able to work with minimal supervision, and/or in a team environment working varied and/or split shifts.
• Must be willing to adapt to the changing nature of aviation.
• Must be willing to work outdoors in all weather conditions.

YWG ATW, 1970 Wellington Avenue, Winnipeg, Manitoba, Canada