Customer Service - Work from Home - 50k-60k / Year

Spade Recruiting; Weyburn; A distancia; CAD 58.000 - 74.000; Jornada completa

Descripción de la vacante

SGI Saskatchewan is seeking a Driver Examiner in Weyburn for a temporary, full-time Driver Examination Services role. You administer written and road tests, assess knowledge and safety, and coach applicants toward successful licensing.

The position requires a two-year diploma, a Driver Examiner Designation, and a valid driving record. You will prepare reports, deliver safety education, and work with external partners.

Formación

• Two-year diploma from a post-secondary institution.
• Certified Driver Examiner Designation is required.
• Experience in driver examinations and customer service.
• Knowledge of driver licensing rules and testing procedures.
• Proficiency with basic office software (Excel, Word).

Responsabilidades

• Administers written and road examinations for multiple classes.
• Evaluates results and counsels applicants on improvement areas.
• Performs vehicle safety inspections and safety assessments.
• Delivers Traffic Safety Education presentations and reports.
• Collaborates with external partners and issuers as needed.

Conocimientos

Driver licensing

Interviewing

Road testing

Customer service

MS Office

Educación

Two-year diploma

Driver Examiner Designation

Herramientas

Microsoft Excel

Auto Fund

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Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-Scope
Location: Weyburn
Temporary, Full-Time
Term: 2 years
Division: Driver Examination Services
Pay Range: $58,460 – $73,784
Close Date: October 13, 2026

GENERAL ACCOUNTABILITY

The Driver Examiner is responsible for examination work involving assessing applicants for driver’s licences in accordance with standards established with respect to knowledge, vision, driving, and physical capabilities. This includes testing applicants for all classes of driver’s licences (i.e., Class 1 to Class 7) and endorsements (e.g., air brake, school bus, motorcycle). The Driver Examiner is responsible for coaching, educating, and encouraging unsuccessful road test applicants based on the driving skills demonstrated during the road test to increase their chance of success on the next road test and ensure they have a positive experience, even if they were not successful. The Driver Examiner is responsible for completing interviews, delivering Traffic Safety Education presentations, and assessing driver safety when SGI Driver Programs deems necessary. Work is performed at large examination centres, small examination centres, or from mobile units.

KEY ACCOUNTABILITIES
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Driver Examinations

• Administers and conducts written and oral examinations, vision screening, road tests for Class 1 through 7, and endorsements (e.g., air brake, school bus, heavy trailer, motorcycle).
• Evaluates test results and counsels applicants on areas for improvement.
• Conducts visual inspections of vehicles used for testing for signs of safety issues.
• Observes applicants for signs and symptoms that may indicate a medical examination is required before a licence is issued.
• Creates routes for road testing in various locations.
• Responds to customer concerns regarding examinations and interviews.
• Provides input into ministerial inquiries.

Driver Safety

• Conducts investigations and interviews in connection with various programs (e.g., Driver Improvement Program, Graduated Driver’s Licence, Fraud ID), makes recommendations, and prepares reports.
• Creates customized Driver Ability Assessments (DAAs) for individuals based on their reported medical conditions. The customized DAA exposes the applicant to driving activities that are not standard road-testing criteria and allows the relevant criteria to be evaluated. Prepares reports based on DAA results.
• Delivers traffic safety presentations to large groups (e.g., Traffic Safety Education, Safety Talks in high school driver education classes).
• Answers routine inquiries and provides information to issuers, the public, and employees relating to driving inquiries, rules of the road, and interpretations.
• Answers public inquiries regarding driver licensing and driver examinations, either verbally or in writing.

Partner Relationship

• Collaborates with external partners and organizations on various programs for driver examination services.
• Answers inquiries from the public, enforcement agencies, legal professionals, court officials, and other outside agencies regarding driver licensing and Class 1–4 driver training programs or instruction.

Branch Operations Support

• Manages fleet vehicles for location.
• Advises on the space, supply, and equipment requirements of the examination center.
• Recommends whether satellite locations adequately meet business and customer needs.

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

TECHNICAL KNOWLEDGE & SKILLS

• Knowledge of driver licence classifications.
• Knowledge of the skills and abilities required of drivers to qualify for each class and endorsement of drivers’ licences.
• Knowledge of written and oral examinations; sign, vision, and road tests; and endorsements for all classes of drivers’ licences.
• Knowledge of driver examinations policies and procedures.
• Skill in interviewing, investigating, counseling, and report writing.
• Skill in identifying applicants’ signs and symptoms that may require medical assessment for driver licensing purposes.
• Knowledge of driver education and driver control and improvement programs.
• Knowledge of vehicle classifications, Auto Fund automated systems, and rating and issuing systems, procedures, documents, and forms.
• Knowledge of Microsoft Office products (e.g., Word and Excel), smart phone technology, and other technical devices used in the role.

EDUCATION & CERTIFICATIONS

• Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Business, or defined equivalency.
• Certified Driver Examiner Designation from AAMVA (American Association of Motor Vehicle Administrators).
• Satisfactory driving record from Canada or the United States of America.
• Five years of Class 5 driving experience in Canada or the United States of America with at least two years of post-Graduated Driver's Licensing (GDL) program driving experience.
• Applicant is required to obtain the following licences, endorsements:
  o Class 1 license
  o Air brake endorsement
  o Motorcycle endorsement OR successful completion of all written motorcycle exams

EXPERIENCE

• 1 – 2 years’ experience in driver examination and/or driver instruction and customer service.

At SGI, we’re committed to building a workplace where everyone feels seen and heard, and where every individual is respected. Our commitment to reconciliation includes actively hiring Indigenous people and creating opportunities for diverse talent to thrive. We offer more than a job; we embrace diverse backgrounds and experiences, provide a career with purpose, growth, and belonging. Join us and help shape a workplace where every voice matters and contributes to our shared success.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to [e-mail] and we will work through your request with you. All information received will be kept confidential.

WORKING CONDITIONS

Physical Effort and Environment: Majority of work requires light physical effort (e.g., entering and exiting vehicles of different sizes, including climbing up into semi trucks) and frequent exposure to unpleasant conditions (e.g., conducting road tests in variable weather conditions).

Sensory Attention: Moderate periods of concentration on a variety of sensory inputs requiring close attention several times daily.

Mental Stress: Some exposure to factors that would produce mental stress. Work may include occasional overnight travel in positions required.

Pay Range:$58,460.00 - $73,784.00

Posting Close Date:

October 13, 2026