Customer Service - Work from Home - 50k-60k / Year

spade recruiting; Drayton Valley; Remote; CAD 60,000 - 99,000; Part time

Job summary

McKesson Canada is seeking a compassionate Part-Time Nurse Case Manager to support patients through a specialized Patient Support Program (PSP). You will educate patients, coordinate care with physicians, clinics, and pharmacies, and help ensure timely access to treatment. This remote role requires approximately 2.5 days per week with hours 8:00 a.m.

to 8:00 p.m. EST, and travel across Alberta and British Columbia as needed.

Qualifications

• Active and unrestricted nursing license in Alberta and/or British Columbia.
• Diploma, degree, or equivalent for nursing (P1 framework).
• Strong verbal and written communication skills.
• Ability to travel to clinics in Alberta and British Columbia.
• Comfort working remotely and managing priorities independently.

Responsibilities

• Serve as primary contact for patients in the PSP.
• Educate patients on therapies, expectations, and adherence.
• Support patient enrollment and onboarding activities.
• Coordinate care with physicians, clinics, and pharmacies.
• Assist patients in navigation of treatment access and reimbursement processes.
• Conduct patient assessments and follow-ups as required.
• Monitor progress and provide ongoing support throughout treatment.
• Maintain accurate documentation in program systems.
• Escalate clinical or operational concerns as appropriate.
• Contribute to quality improvement initiatives and program success.
• Build relationships with healthcare providers and clinic partners.

Skills

Verbal communication

Written communication

Remote work autonomy

Education

Nursing diploma/degree

Licensed in Canada (Alberta/BC)

P1 Professional Career Framework

Tools

Microsoft Office

Electronic documentation systems

Job description

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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

We are seeking a compassionate and patient-focused Part-Time Nurse Case Manager to support patients, healthcare providers, and clinic partners through a specialized Patient Support Program (PSP).

As a key member of the care team, you will help patients navigate their treatment journey by providing education, care coordination, and ongoing support. You will collaborate with physicians, clinics, pharmacies, and internal stakeholders to facilitate timely access to treatment and help deliver an exceptional patient experience.

This is a part-time position requiring approximately 2.5 days per week. Scheduled hours must fall within the program's operating hours of Monday through Friday, 8:00 a.m. to 8:00 p.m. EST.

What You'll Do

• Serve as a primary point of contact for patients enrolled in the Patient Support Program.
• Provide education regarding prescribed therapies, treatment expectations, medication administration, and adherence strategies.
• Support patient enrollment and onboarding activities.
• Coordinate care and communicate with physicians, clinic staff, specialty pharmacies, and other healthcare professionals.
• Assist patients in navigating access to treatment and reimbursement processes.
• Conduct patient assessments and follow-up activities as required by the program.
• Monitor patient progress and provide ongoing support throughout the treatment journey.
• Maintain accurate and timely documentation within program systems.
• Identify and escalation clinical or operational concerns as appropriate.
• Contribute to quality improvement initiatives and program success measures.
• Build and maintain positive working relationships with healthcare providers and clinic partners.

Basic Requirements

• Active and unrestricted nursing license in Alberta and/or British Columbia (RN, RPN/LPN, or equivalent nursing designation).
• Diploma, degree, or equivalent combination of education and experience consistent with the P1 Professional Career Framework.
• Strong verbal and written communication skills.
• Proficiency using Microsoft Office and electronic documentation systems.
• Ability to work approximately 2.5 days per week within program operating hours of 8:00 a.m. to 8:00 p.m. EST, Monday through Friday.
• Ability to travel to clinics and healthcare sites throughout Alberta and British Columbia as required.
• Excellent organizational skills and attention to detail.

Preferred Skills & Experience

• Experience working within a Patient Support Program (PSP).
• Experience supporting patients receiving specialty medications or biologic therapies.
• Knowledge of reimbursement, patient access, or specialty pharmacy processes.
• Experience providing patient education and clinical support.
• Experience collaborating with physicians, specialty clinics, and multidisciplinary healthcare teams.
• Familiarity with chronic disease management and treatment adherence programs.
• Additional active nursing licenses in Canadian provinces.

Travel, Work Environment & Physical Requirements

• Primarily remote/home-based role with travel as required.
• Travel to clinics, healthcare facilities, and stakeholder meetings throughout Alberta and British Columbia.
• Valid driver's license and access to reliable transportation may be required based on territory coverage.
• Must be able to work independently in a remote environment while effectively managing competing priorities.
• Occasional lifting and transportation of educational or program materials may be required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$59,500 - $99,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail] . Resumes or CVs submitted to this email box will not be accepted.