Customer Service, Transportation Services

DISA Global Solutions, Inc.; Brockville; On-site; CAD 51,710,000 - 57,308,000; Full time

Benefits offered by this job

Vacation Pay

Paid holidays (ESA)

Sick leave (ESA)

Other company benefits

Job summary

DISA Global Solutions, Inc. is seeking a Transportation Representative to provide electronic manifest (ACE/ACI) services to clients, preparing and submitting manifests to CBP and CBSA.

The role includes data entry of trip and fuel records for tax reporting and compliance, monitoring activity, and communicating with clients and brokers to ensure timely processing. This full-time position requires flexibility to work evenings, weekends, and after-hours shifts; candidates should have strong MS

Qualifications

• High School Diploma or CAEC required.
• 1 year of data entry, admin support, or related office experience preferred.
• Proficiency with Microsoft Office applications (Excel, Outlook, Word).
• Strong written and verbal communication with clients, brokers, and internal teams.
• Ability to prioritize tasks and work in a fast-paced environment.
• DOT urine specimen collector certification after 3 months.
• DOT EBT certification after 3 months.

Responsibilities

• Prepare and submit electronic manifests to CBP and CBSA.
• Manage ACE/ACI activity and follow up on issues.
• Communicate with clients and brokers by email and phone.
• Enter all trip and fuel records accurately.
• Review documents for errors before data entry.
• Ensure data accuracy for tax reporting.
• Perform general clerical tasks and maintain filing systems.
• Maintain and update spreadsheets.
• Answer high volumes of inquiries.
• Conduct drug and alcohol collections per guidelines.
• Collect urine, oral-fluid, and breath samples as required.
• Perform other duties as assigned.

Skills

Data entry

Admin support

Customer service

MS Office

Communication

Multitasking

Education

High School Diploma or CAEC

Tools

Excel

Outlook

Word

Job description

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.

Position Summary:

The TransportationRepresentativeis responsible forproviding electronic manifest (ACE/ACI) services to clients by accurately preparing andsubmittingmanifests to U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA). This role also performsaccuratedata entry of client trip and fuel records to support fuel tax reporting and compliance. The positionmonitorsmanifest activity, resolves issues, and communicates effectively with clients and customs brokers to ensuretimelyprocessing. This position requires the flexibility to work evenings, after-hours, weekends, and other assigned shifts.

Essential Functions and Responsibilities:

• Prepare and submit electronic manifests to CBP and CBSA.

• Manage and track ACE/ACI activity and follow up on any issues that arise.

• Communicate with clients and customs brokers by email and phone.

• Identify and apply the proper method to enter all assigned trip and fuel records.

• Examine documents, anticipate common errors, and correct them before entering data.

• Identify issues within trip and fuel records that may affect the accuracy of data used for a company’s tax return.

• Verify accuracy and completeness of all data entered.

• Perform clerical duties such as word processing, maintaining filing and record systems, faxing, and photocopying.

• Maintain spreadsheets and update them as needed.

• Handle incoming calls and manage a high volume of daily inquiries.

• Conduct drug and alcohol collections within the office environment, ensuring all procedures are completed accurately, securely, and in accordance with applicable collection guidelines.

• Perform specimen collections including urine, oral-fluid, and breath collections based on client requirements.

• Perform other duties as assigned.

Key Skills & Experiences:

• High School DiplomaorCanadian Adult Education Credential (CAEC)required.

• Minimum of1year of experience in data entry, administrative support, customer service, ora relatedoffice environment.

• Proficiencywith Microsoft Office applications, particularly Excel, Outlook, and Word.

• Strong written and verbal communication skills with the ability to interact professionally with clients, customs brokers, and internal teams.

• Demonstrated ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced environment.

• Obtain DOT Urine Specimen Collector certification after 3 months of employment.

• Obtain DOT EBT (Evidential Breath Testing) certification after 3 months of employment.

Benefits:

Vacation Pay:

• 4% for those employed less than five (5) years.

• 6% for those employed less than ten (10) years.

• 8% for those employed for more than ten (10) years.

Paid holidays: As per Ontario Employment Standards Act (ESA).

Sick leave: As per provincial legislation.

Other benefits: Additional company benefits may be provided and will be discussed during the hiring process.

Work schedule: Full-time (40 hours per week). Shifts rotate within the operating hours of 8:30 a.m. to 11:00 p.m. Weekend and holiday coverage is required as part of the rotation.

Internal Mapping: This role aligns to the internal job profile of Representative I, Transportation Compliance within the Transportation Compliance job family.

While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Job Pay Range

$18 - $20 CAD

EEO/M/F/Vet/Disability