Customer Service Trainee

Abstract Management Group; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

An energetic and entrepreneurial marketing firm is seeking a Customer Service Trainee to join their dynamic team. This entry-level role offers a unique opportunity to work closely with experienced sales and client support teams, gaining hands-on experience in sales, marketing, and customer engagement. You'll be at the forefront of promoting equity in telecommunications, helping clients navigate exclusive promotions and product benefits. If you're passionate about client relationships and thrive in a competitive, team-oriented environment, this position is perfect for you.

Qualifications

• 2+ years of experience in a client-facing role.
• Strong desire for personal development and learning.

Responsibilities

• Facilitate the full cycle sales process through presentations.
• Analyze consumer trends to maximize sales opportunities.
• Develop and execute new sales and marketing strategies.

Skills

Interpersonal Skills

Communication Skills

Critical Thinking

Problem-Solving

Job description

Our marketing and consulting firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Trainee in the fast-paced, high-energy Marketing and Client Service industry. Our firm proudly works with some of the world’s largest and most renowned brands in the telecommunications industry. We passionately share our client’s mission to promote equity and access to premier telecommunication sources. Due to our client’s rapid growth projections, we are excitedly building our Customer Service team as we take on new projects throughout the year.

As a Customer Service Trainee, you will have the opportunity to work hands-on with our bold and creative Senior Level Sales and Client Support teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. This is an entry-level position perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive within a competitive, team-oriented, and conscientious corporate environment.

Responsibilities of the Customer Service Trainee:

1. Facilitate the full cycle sales process through face-to-face collaborative presentations with customers to educate them on exclusive promotions and product benefits.
2. Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers.
3. Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards.
4. Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement.
5. Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness.

Requirements of the Customer Service Trainee:

• Minimum of 2 years of experience in a client or customer-facing role.
• Excellent interpersonal and communication skills.
• An innate passion for advancing social equity and community programs.
• Possess a strong desire for personal development and a love of learning.
• Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment.

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