Customer Service Technician

Vishay Precision Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global supplier of industrial instrumentation is seeking a motivated Field Service Engineer in Toronto. This role involves providing technical support, supervising installations, and ensuring customer satisfaction through training and follow-up. Candidates should have a relevant engineering degree and 2-5 years of experience in automation and electromechanical systems. A competitive benefits package and a positive team environment are offered.

Benefits

Competitive benefits package

Extended health and life insurance

Vision and dental coverage

Company-matched RRSP

Paid vacation

On-site parking

All PPE provided by the company

Qualifications

• 2-5 years of experience with control, automation, and electromechanical systems.
• Experience in industrial, automotive, or aerospace environments is preferable.
• Knowledge of industrial safety procedures.

Responsibilities

• Provide technical support for KELK products through installation and customer training.
• Supervise installation activities including performance testing and documentation sign-off.
• Follow up on post-commissioning actions and gather customer feedback.

Skills

Mechanical and electrical aptitude

Excellent communication and interpersonal skills

Strong organizational and time management skills

Ability to read and interpret technical documentation

Proficiency with AutoCAD and/or SolidWorks

Education

Bachelor’s degree in engineering or post-secondary diploma in a technology field

PEng., E.I.T., or similar designation preferred

Tools

Digital voltmeters

Oscilloscopes

PLC and automation systems

Job description

Job Description

Overview :

KELK Canada (Vishay Precision Group ULC) is a major worldwide supplier of force sensors and advanced opto-electronic instrumentation. With nearly 70 years in business, we are recognized by our metals industry customers as a leader in designing, developing, and manufacturing innovative, high-quality industrial instrumentation.

KELK VPG operates globally, with a consistent core value: Our People.

We are seeking a motivated Field Service Engineer to join our team!

Responsibilities :

Under the supervision of the Field Customer Service Manager, this role provides technical support for KELK products through installation, commissioning, factory acceptance testing, adherence to service schedules, and customer training.

• Ensure readiness for commissioning using SPS, site progress summaries, and weekly customer contacts.
• Supervise installation activities including cold and hot commissioning, performance testing, customer training, and documentation sign-off.
• Follow up on post-commissioning actions, update system configurations, host review meetings, and gather customer feedback.
• Assist in pre-shipping activities such as system testing, factory acceptance testing, and customer training.
• Test new software releases.
• Update drawings, part lists, manuals, and training materials.
• Design maintenance activities and create Engineering Change Notices (ECN).
• Participate in new product development projects.
• Support project teams and provide technical assistance to sales and production departments.
• Validate new product versions.

Region : North America

Benefits :

• Competitive benefits package
• Extended health and life insurance
• Vision and dental coverage
• Company-matched RRSP
• Paid vacation
• Positive team environment and company culture
• On-site parking
• All PPE provided by the company

Requirements :

• Bachelor’s degree in engineering or post-secondary diploma in a technology field with relevant experience
• PEng., E.I.T., or similar designation preferred
• 2-5 years of experience with control, automation, and electromechanical systems in industrial, automotive, or aerospace environments (other markets considered)
• Mechanical and electrical aptitude
• Experience with electrical, mechanical, computer, and networking tools (e.g., digital voltmeters, oscilloscopes)
• Ability to read and interpret technical documentation (electrical schematics, mechanical outlines, network diagrams)
• Proficiency with AutoCAD and/or SolidWorks
• Experience with PLCs and automation systems
• Knowledge of industrial safety procedures
• Excellent communication and interpersonal skills
• Professionalism and ability to build relationships with customers
• Strong organizational and time management skills, adaptable in a fast-paced environment
• High attention to detail and accuracy