Customer Service Technician

Spyder Controls Corp.; City of Lacombe; On-site; CAD 45,000 - 68,000; Full time

Job summary

A technology company based in Lacombe, Alberta is seeking a Customer Service Technician. This role involves troubleshooting RV electronic components and providing support to customers and technicians. Applicants should have strong electronics aptitude and excellent customer service skills. The annual compensation ranges from $45,000 to $68,000, with a benefits package available after probation.

Benefits

Insurance benefits

Health spending account

RRSP/TFSA matching

Paid sick leave

Qualifications

• Legally entitled to live and work in Canada.
• Highly analytical mind with innovative problem-solving skills.
• Strong customer communication skills.

Responsibilities

• Provide customer service and troubleshoot RV electronic components.
• Field phone calls from technicians and customers.
• Maintain a calm and supportive attitude during interactions.

Skills

Troubleshooting electronics

Customer service skills

Analytical mind

Calm demeanor under pressure

Basic computer skills

Job description

Job Summary: The Customer Service Technician position will include:

·Customer service role, trouble shooting RV electronic components and systems

·Fielding phone calls from dealer or field service technicians, as well as end customers with product issues and general questions

·Maintaining a calm demeanor and supportive attitude in all interactions with potentially frustrated or challenging customers and clients

·Position requires strong electronics aptitude and trouble shooting skills

·Understand electronics fundamentals, and system correlations

·Ability to read electronics data sheets and wiring diagrams, and proactively apply this information to solving customer’s problem(s)

·Position may also include other tasks as required by Spyder Controls

Position Hours: Full time

Position Opening Date: Currently open and accepting applications

Location: Lacombe, Alberta

Our Values:

·Honesty -We search for those that act off principle rather than emotion. Honest and upright in all ways.

·Endurance -We need those who are strong in character. The ones who are not intimidated by challenge.

·Innovation -We ask for those that object to mediocrity and embrace innovation through ideas and actions.

We are looking for like minded people to join our team.

Compensation: Annual compensation will range from $45,000 to $68,000 depending on applicant experience, credentials, and performance. A benefits package (including pooled insurance benefits, health spending account, RRSP or TFSA with matching, paid sick leave, etc.) will be provided after the probationary period is completed.

Applicant Qualifications:

·Legally entitled to live and work in Canada

. Highly analytical mind, with innovative and creative problem-solving skills

·Basic computer skills

·A strong sense of customer service and very good customer communication skills

·Remains composed under pressure, calm and patient demeanor when dealing with difficult clients

·Maintaining regular schedule with occasional extended hours

·Carrying a professional and positive image and attitude regarding Spyder Controls and its products

Desirable (But Not Required) Attributes Include:

·Electronics, trouble shooting, or customer service background

To apply, visit our website at spydercontrolscareers.com: Apply (Pos4) | Spyder Careers