Customer Service / Technical Support Representative, Onsite (NA) - Canada

Concentrix Trust & Safety; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer support is looking for a Customer Service / Technical Support Representative in Hamilton, Canada. You will be a key point of contact for customers, providing exceptional service and technical support for various client products. With a strong focus on career growth and ongoing training, this role offers a competitive salary and numerous benefits.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Networking opportunities

Health and wellness programs

Qualifications

• 1 year of customer service experience or equivalent.
• Availability to work 8:00 am-11:30 pm EST.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide customer service support via calls and web.
• Clarify customer requirements and resolve issues.
• Maintain knowledge of client products.

Skills

Effective communication skills

Problem-solving skills

Multitasking

Education

High School diploma or GED

Tools

iOS

macOS

Job description

Customer Service / Technical Support Representative, Onsite (NA) - Canada

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Job Title : Customer Service / Technical Support Representative, Onsite (NA) - Canada

Candidates must be located within 35km of the Hamilton site

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound / outbound calls and / or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and / or services. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard / unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as smartphones, tablets, computers, and wearables. Familiarity with iOS and / or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications include :

• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and / or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and adapt to changes.
• Strong problem-solving skills and eagerness to learn new technologies.
• Patience in working with customers is second nature.
• Availability to work during the hours of operation : 8 : 00 am-11 : 30 pm EST Monday-Sunday. Schedule varies every 3 months based on performance.
• Proficiency in fast-paced multi-tasking.

WHAT’S IN IT FOR YOU

We significantly invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. Benefits include :

• Base salary of $20 / hr., plus incentives based on performance.
• Medical, dental, and vision insurance, employee assistance programs, retirement plans, paid time off, and holidays.
• DailyPay option for early access to pay.
• Networking opportunities, health and wellness programs, mentorship, and a modern office setting.

If all this feels like the perfect next step in your career, apply today and join over 440,000 global team members calling Concentrix their employer of choice.

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