Customer Service / Technical Support Representative, Onsite (NA) - Canada

Webhelp Enterprise; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support provider is looking for a Customer Service / Technical Support Representative in Hamilton, Ontario. You will handle customer inquiries and technical issues, ensuring a high level of service. Candidates should have customer service experience and familiarity with iOS and/or macOS. The role offers competitive pay, comprehensive benefits, and opportunities for career advancement within a supportive environment.

Benefits

Competitive pay

Medical, dental, vision insurance

Retirement plans

Paid time off

DailyPay

Wellness programs

Mentorship

Qualifications

• At least 1 year of customer service experience or equivalent.
• Familiarity with iOS and/or macOS preferred.
• Availability to work during 8:00 am - 11:30 pm EST.

Responsibilities

• Serve as the point of contact for technical inquiries.
• Greet customers courteously and professionally.
• Clarify customer needs and resolve issues.

Skills

Customer service experience

Effective communication skills in English

Problem-solving skills

Ability to multitask

Education

High School diploma or GED

Tools

iOS

macOS

Job description

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Job Title

Customer Service / Technical Support Representative, Onsite (NA) - Canada

Job Description

Title: Customer Service / Technical Support Representative (On-Site)

Location: Hamilton, Ontario, Canada

Candidates must be located within 35km of the Hamilton site.

Role Overview

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or web. This position provides customer service support and resolves routine problems regarding client products and/or services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

About Concentrix

Join a forward-thinking global organization with a people-first, inclusive culture. Concentrix has received awards like "World’s Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth." Be part of a diverse team from 70+ countries, supporting world-renowned brands to deliver exceptional customer experiences and innovative solutions.

Career Growth & Development

This role offers training, ongoing support, and opportunities for advancement. About 80% of our managers and leaders have been promoted internally. We also provide free learning and leadership programs to help you achieve your career goals.

Key Responsibilities

• Serve as the point of contact for technical inquiries about hardware, software, or client products.
• Greet customers courteously and professionally.
• Listen attentively, demonstrate empathy, and build rapport.
• Clarify customer needs and use resources to resolve issues.
• Maintain accurate account records.
• Possess broad knowledge of products, including smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS is preferred.
• Deliver excellent customer experiences with a positive attitude.

Qualifications

• At least 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbal.
• Familiarity with iOS and/or macOS preferred.
• Ability to multitask, adapt, and learn quickly.
• Patience and problem-solving skills.
• Availability to work during 8:00 am - 11:30 pm EST, with schedule changes every 3 months based on performance.

Benefits

Competitive pay starting at $20/hr plus performance incentives. Benefits include medical, dental, vision insurance, retirement plans, paid time off, and more. Additional perks include DailyPay, networking groups, wellness programs, mentorship, modern office facilities, and inclusive company culture.

Join Us

If you're ready for a rewarding career with Concentrix, apply today and become part of our global team of over 440,000 game-changers.

Location: CAN Hamilton

Language Requirements: English proficiency required.

Time Type: Full-time

Concentrix is an Equal Opportunity Employer committed to diversity and inclusion.