Customer Service Team Leader

Boulangerie Première Moisson; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading bakery company in Montreal is seeking a Customer Service Team Leader. This permanent, full-time position involves managing personnel, maximizing sales performance, and ensuring high standards of customer service. The ideal candidate will have experience in a similar role and must be fluent in French, with English as an asset. Join our team and enjoy various benefits including ongoing training, insurance, and employee discounts.

Benefits

Ongoing training

Group insurance

Employee Assistance Plan

RRSP / DPSP

Sick days

Discounts on in-store purchases

Uniform provided

Opportunities for advancement

Qualifications

• One year's experience in a similar or customer service-related position.
• Relevant knowledge of sales and customer service techniques.
• Ability to manage a team of employees.
• Good communicator.
• Fluency in spoken and written French.
• Fluency in spoken English (asset).

Responsibilities

• Perform sales consultant duties.
• Monitor and control personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests and special situations.
• Ensure Première Moisson standards are applied.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and/or close the store.
• Supervise the team and carry out customer service tasks.

Skills

Customer service techniques

Team management

Communication

Fluency in French

Fluency in English

Job description

Première Moisson manufactures and sells bakery, patisserie, and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.

We are currently looking for a Customer Service Team Leader to join our team.

Job status : Permanent - Full time

Benefits :

• Ongoing training
• Group insurance (drug, dental, paramedical, salary, life, travel) - regular full-time employee
• Employee and Family Assistance Plan - regular full-time employee
• RRSP / DPSP (retirement assistance plan with Première Moisson participation)
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

Responsibilities :

• Perform sales consultant duties.
• Monitor and control the personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests / special situations.
• Ensure Première Moisson standards are applied.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and / or close the store.
• Ensure the application of product marketing, quality, hygiene, and sanitation standards by staff in his / her section.
• Supervise the work of his team and carry out customer service tasks, including cash register.
• Train new employees as needed.
• Replace assistant manager, as needed.

Requirements :

• One year's experience in a similar or customer service-related position.
• Relevant knowledge of sales and customer service techniques.
• Ability to manage a team of employees.
• Good communicator.
• Fluency in spoken and written French.
• Fluency in spoken English (asset).
• Autonomous, dynamic, and focused on customer satisfaction and teamwork.

Do you recognize yourself in this description?

Don't wait any longer and send us your resume!

• Please note that only selected candidates will be contacted.

Social Advantages

• Sick leave
• Insurance
• Paid holidays
• Life insurance
• Insurance of medical and paramedical expenses
• Dental insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• Employee discounts
• Holidays
• Flexible schedule
• Deferred Profit Sharing Plan (DPSP)
• Continuing Education
• Recognition of years of service
• Uniform provided
• Long Term Disability Insurance
• Financial compensation for the purchase of clothing
• Coffee

The use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.