Customer Service Team Leader

Speculative Application; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

Une entreprise artisanale en pleine croissance à Montréal recherche un Team Leader en service client pour superviser les opérations et maximiser la satisfaction des clients. Le poste offre une formation continue, des opportunités d'avancement et divers avantages pour les employés. Si vous êtes dynamique, autonome et passionné par le service client, ce rôle est fait pour vous.

Benefits

Formation continue

Plan d'assistance aux employés et famille

Jours de maladie et vacances flottantes

Remises sur les achats en magasin

Vêtements de travail fournis

Opportunités d'avancement

Autres avantages

Qualifications

• Une année d'expérience dans un poste similaire ou en service à la clientèle.
• Connaissance des techniques de vente et du service à la clientèle.
• Maîtrise du français parlé et écrit, anglais souhaité.

Responsibilities

• Surveiller les activités de la section et gérer l'inventaire.
• Maximiser les performances de l'équipe et des ventes.
• Former les nouveaux employés au besoin.

Skills

Service à la clientèle

Gestion d'équipe

Autonomie

Dynamisme

Job description

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.

We are currently looking for a Customer Service Team Leader to join our group.

Job status: Permanent - Full time

• Ongoing training
• Employee and Family Assistance Plan - regular full-time employee
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

Responsibilities:

• Monitor and control the personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests/special situations.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and/or close the store.
• Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his/her section.
• Supervise the work of his team and carry out customer service tasks, including cash register.
• Train new employees as needed.
• Replace assistant manager, as needed.

Requirements:

• One year's experience in a similar or customer service-related position
• Relevant knowledge of sales and customer service techniques
• Ability to manage a team of employees
• Fluency in spoken and written French
• Fluency in spoken English (asset)
• Autonomous, dynamic and focused on customer satisfaction and teamwork.

Do you recognize yourself in this description?

Don't wait any longer and send us your resume!

*Please note that only selected candidates will be contacted.

Are you interested in joining our big family but don’t know where to start? Send us a speculative application!