Customer Service Team Leader

Speculative Application; Gatineau; On-site; CAD 45,000 - 58,000; Full time

Job summary

Une entreprise du secteur alimentaire recherche un 'Customer Service Team Leader' pour rejoindre son équipe. Ce poste à temps plein permanent inclut la supervision et la formation du personnel, ainsi que la gestion des relations avec les clients. Un environnement dynamique axé sur la satisfaction des clients et des opportunités d'avancement sont offerts.

Benefits

Formation continue

Plan d'assistance aux employés et à la famille

Jours de congé et vacances flottantes

Remises sur les achats en magasin

Vêtements de travail fournis

Opportunités d'avancement

Qualifications

• Un an d'expérience dans un poste similaire ou lié au service à la clientèle.
• Connaissances pertinentes des techniques de vente et de service à la clientèle.
• Autonome et axé sur la satisfaction client.

Responsibilities

• Surveiller et contrôler le personnel et les activités de la section.
• Gérer l'inventaire de section et la caisse.
• Maximiser les performances de l'équipe et des ventes.

Skills

Service à la clientèle

Gestion d'équipe

Techniques de vente

Dynamisme

Job description

920 Boulevard Maloney O, Gatineau, QC J8T 3R6, Canada

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.

We are currently looking for a Customer Service Team Leader to join our group.

Job status : Permanent - Full time

• Ongoing training
• Employee and Family Assistance Plan - regular full-time employee
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

Responsibilities :

• Monitor and control the personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests / special situations.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and / or close the store.
• Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his / her section.
• Supervise the work of his team and carry out customer service tasks, including cash register.
• Train new employees as needed.
• Replace assistant manager, as needed.

Requirements :

• One year's experience in a similar or customer service-related position
• Relevant knowledge of sales and customer service techniques
• Ability to manage a team of employees
• Fluency in spoken and written French
• Fluency in spoken English (asset)
• Autonomous, dynamic and focused on customer satisfaction and teamwork.

Do you recognize yourself in this description?

Don't wait any longer and send us your resume!

• Please note that only selected candidates will be contacted.

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