Customer Service Team Lead

Bass Pro Shops; Niagara Falls; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail company in Niagara Falls is seeking a Retail Lead to oversee the daily operations of a department. This role requires strong leadership and customer service skills, with responsibilities including team supervision and task delegation. Ideal candidates will have supervisory experience and be available for flexible shifts, including weekends. Competitive wages and benefits are offered.

Benefits

Employee discounts on merchandise

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Qualifications

• Two or more years of supervisory experience in a sales or service environment.
• Open availability for flexible scheduling including weekends.
• Experience in a related field or outdoor lifestyle preferred.

Responsibilities

• Oversee day-to-day operation of the retail department.
• Provide leadership and direction to team members.
• Ensure superior customer service and resolve issues effectively.

Skills

Leadership

Customer service

Task delegation

Judgment and logic

Education

High school diploma or equivalent

Job description

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications:

• Two or more years of supervisory experience in a sales or service environment is preferred
• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
• High school diploma or equivalent is preferred
• Ability to evaluate customers’ needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Bass Pro Shops