Customer Service Support Summer Student (Animal Care & Control)

City Of Edmonton; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Customer Service Support Summer Student in Animal Care & Control. This role offers a unique opportunity to engage with the community while assisting lost pets and educating the public on responsible pet ownership. You will be the first point of contact, handling animal intake and licensing while ensuring exceptional customer service. With a focus on compassion and professionalism, you will thrive in a dynamic environment that values diversity and inclusion. This is a fantastic chance for students passionate about animal welfare and public service to gain hands-on experience and make a real difference in the community.

Benefits

40 hours per week

Exposure to animal care and control

Opportunity for future employment

Supportive work environment

Qualifications

• Current enrollment in a relevant post-secondary program is required.
• Experience with animals and customer service is preferred.

Responsibilities

• Act as the first point of contact for animal intake and licensing.
• Educate the public on responsible pet ownership and municipal bylaws.

Skills

Tact and compassion

Attention to detail

Excellent communication skills

Time management

Customer service skills

Ability to work independently

Education

Current enrollment in a post-secondary institution

Animal science, veterinary technology, or related field

Tools

Google Workspace Applications

Shelter Buddy

iNovah

POSSE

Job description

Job Description - Customer Service Support Summer Student (Animal Care & Control) (51288)

Customer Service Support Summer Student (Animal Care & Control) - 4 months

Job Number

51288

1 temporary full-time position for 4 months intended specifically for students currently enrolled in a post-secondary institution, commencing in May 2025

Increasing the City of Edmonton’s livability, the Animal Care & Control Centre looks out for everyone's safety, including animals on the streets. In this role, you will help lost or stray pets in need. The work environment will have multiple competing priorities and elements to address with restricted timeliness. Animal Care & Control requires a courteous and professional individual who can provide exceptional customer service and educate the public about responsible pet ownership.

As a part of the team, you will:

• Act as the first point of contact at the front counter for animal intake, release, trap rentals and pet licensing
• Educate the public on responsible pet ownership practices including compliance with Municipal Bylaws and Provincial Acts
• Create and maintain Pet License accounts using POSSE
• Intake stray animals and record all necessary information in Shelter Buddy
• Release animals back to owners, ensuring all information is documented accurately and mitigate risks of fraudulent claims of ownership
• Work in collaboration with Animal Control Officers to impose the fines and fees for stray pets
• Process payment transactions for pet licenses, animal release, fines, trap deposits and donations
• Count, reconcile and deposit funds collected and prepare daily bank deposits
• Maintain public waiting areas shared workspaces and common areas
• Perform other related duties as required

Qualifications

• Current enrollment full-time at a post-secondary institution, preference given to those in an animal science, veterinary technology, veterinary medical assistant or related post-secondary certificate, diploma, or degree program
• Experience handling and being around cats, dogs and other animals
• Experience with Google Workspace Applications or equivalent applications

Assets

• Previous customer service experience
• Student Membership with the Alberta Veterinary Medical Association
• Experience using or referencing Payment Card Industry Compliance Standard (PCI)
• Experience using or referencing Shelter Buddy and iNovah

Skills Required for Success

• Tact and compassion when interacting with the public
• Knowledge of the Animal Licensing and Control Bylaw 13145
• Knowledge of the Freedom of Information and Protection of Privacy Act (FOIP)
• Proven attention to detail to accurately enter data into systems
• Excellent oral and written communication skills
• Excellent time management and organization skills
• Excellent customer service skills
• Confidence to work independently and with a team
• A commitment to service excellence
• Commitment to a culture of inclusion and understanding
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion (https://bit.ly/3hd2d95)

Conditions of Employment

• As part of your application, we ask that you attach an unofficial transcript or enrollment verification letter (indicating the post-secondary program you are currently attending). Talent sourced through this process may be considered for similar opportunities within the City
• Must arrange own transportation to work; public transportation to the Animal Care and Control Centre is limited
• Hire is dependent upon a Criminal Record Check satisfactory to the City of Edmonton
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail] . Learn more about our benefits here.

Additional Details

• Hours of Work: 40 hours per week. NOTE Animal Care and Control Facility is open 6 days a week, 10 am - 6:30 pm Monday - Saturday. Weekend work will be required.
• Salary: $18.621 (Hourly)
• Talent Diversity Consultant: KD/JR
• Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation
• Classification Title: Student Administrative

Posting Date

Feb 7, 2025

Closing Date

Feb 20, 2025 11:59:00 PM (MST)

Number of Openings (up to)

1 - Student Position Full-time

Union: CSU 52

Department

Community Standards

Work Location(s)

Animal Care and Control Centre, 13550 - 163 Street Edmonton T5V 0B2