customer service supervisor - retail

Compass Foods; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail business seeks a Customer Service Supervisor to manage operations in Thunder Bay. The ideal candidate will have experience in supervision, a strong focus on customer service, and the ability to handle various tasks in a fast-paced environment. This full-time position offers a competitive hourly wage and requires a secondary school diploma. Applicants should be reliable team players with excellent communication skills.

Qualifications

• 1 to 2 years of previous retail supervisory experience required.
• Must possess a high school diploma or equivalent.
• Candidates should demonstrate strong interpersonal skills.

Responsibilities

• Supervise and coordinate activities of sales workers.
• Authorize returns and oversee sales operations.
• Prepare reports regarding sales volumes and personnel matters.

Skills

Client focus

Excellent oral communication

Flexibility

Judgement

Ability to multitask

Education

Secondary (high) school graduation certificate

Job description

Posted onJuly 02, 2025 by a licensed third-party for Employer details Compass Foods

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Job details

customer service supervisor - retail

Posted onJuly 02, 2025 by a licensed third-party for Employer details Compass Foods

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Job details

Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Retail business. Tasks: Assign sales workers to duties. Authorize return of merchandise. Establish work schedules. Sell merchandise. Prepare reports on sales volumes, merchandising and personnel matters. Resolve issues that may arise, including customer requests, complaints and supply shortages. Supervise and co-ordinate activities of workers. Manage cash. Oversee payroll administration. Supervision: 1 to 2 people. Area of specialization: Retail store. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Manual dexterity. Attention to detail. Combination of sitting, standing, walking. Walking. Ability to distinguish between colours. Sitting. Standing for extended periods. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Flexibility. Organized. Reliability. Team player. Dependability. Excellent written communication. Initiative. Judgement. Ability to multitask. Screening questions: Do you have previous experience in this field of employment?. Experience: 1 year to less than 2 years. Support for newcomers and refugees: Offers mentorship programs that pair newcomers and/or refugees with experienced employees .

• Location Thunder Bay , ON P7B 6H4
• Workplace information On site
• Salary $ 25.00 HOUR hourly / 40 hours per week
• Terms of employment Permanent employment Full time
• Day, Evening, Weekend, Morning
• Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3342503

• Thunder Bay, ON

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail business

Responsibilities

Tasks

• Assign sales workers to duties
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Supervise and co-ordinate activities of workers
• Manage cash
• Oversee payroll administration

Supervision

• 1 to 2 people

Experience and specialization

Area of specialization

• Retail store

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Manual dexterity
• Attention to detail
• Combination of sitting, standing, walking
• Walking
• Ability to distinguish between colours
• Sitting
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Excellent written communication
• Initiative
• Judgement
• Ability to multitask

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2025-08-01

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The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.