Customer Service & Sponsorship Coordinator

Anishinabek Employment & Training Services; Northwestern Ontario; Hybrid; CAD 84,000 - 99,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Health, vision, and dental coverage

Paid vacation and holidays

EFAP and wellness initiatives

Tuition reimbursement

Job summary

City of Thunder Bay seeks a Customer Service & Sponsorship Coordinator to lead customer service delivery, sponsorship campaigns, event support, ticketing operations, and relationship management across staff, sponsors, and community partners.

You will strengthen connections, support successful events, and contribute to vibrant recreation and culture experiences citywide. The role involves fundraising, marketing, and grant administration with a focus on partnership development.

Qualifications

• Degree or diploma in Business, Recreation, Public or Community Relations or related field with related experience.
• Experience with fundraising, corporate sponsorship sales, and grants administration.
• Strong written communication, online communications skills and graphic design understanding.
• Ability to resolve conflicts and build relationships with diverse partners.

Responsibilities

• Lead customer service delivery at Fort William Gardens, including ticketing operations and stakeholder relations.
• Support sponsorship, fundraising, marketing, and event attraction initiatives.
• Coordinate advertising and sponsorship opportunities within Recreation & Culture facilities.
• Develop relations with event promoters and production houses for large-scale events.
• Prepare grant applications and assist with department grants.

Skills

Fundraising

Sponsorship sales

Advertising sales

Grant administration

Communication

Graphic design

Project management

Time management

Relationship building

Education

Bachelor's degree in Business, Recreation, Public or Community Relations, or related discipline

Diploma in Business, Recreation, Public or Community Relations, or related discipline

Tools

Social media management tools

Job description

Customer Service & Sponsorship Coordinator

As the Customer Service & Sponsorship Coordinator, you'll provide leadership across a diverse portfolio that includes customer service delivery, sponsorship development, event support, ticketing operations, and relationship management. Working closely with staff, facility user groups, sponsors, event promoters, and community partners, you'll help strengthen connections, support successful events, and contribute to vibrant recreation and culture experiences across the city.

Every day brings new opportunities to build relationships, create value, and support meaningful community experiences.

Employment Type

Full Time

Job Occupation Type

Manager in Customer and Personal Service

Total Positions

1

Wage

$84,234.25-$99,099.17

Hours/Week

0

Days of Work

Tue, Wed, Thu, Fri, Sat

Closing Date / Apply By

9/29/2026

Start Date

n/a

Duties: In this role, you will lead customer service delivery at Fort William Gardens, including ticketing operations and facility user group relationship management. Working closely with community partners, sponsors, event promoters, and internal stakeholders, you'll support sponsorship, fundraising, marketing, and event attraction initiatives that enhance the programs, facilities, and services offered by the Sport & Community Development Section. You’ll also serve as a fundraising subject matter expert for the Recreation & Culture Division. You’ll have also the following accountabilities:

• Prepare and implement marketing and advertising strategies and fundraising and sponsorship campaigns in collaboration with section and Division staff and volunteers.
• Develop relationships with event promoters and production houses to secure large-scale entertainment events for municipal arenas and stadia and other municipal event venues.
• Participate in bid preparations for major sporting events to be held at Fort William Gardens.
• Liaise with community groups, event promoters, service providers and staff in the Corporation and ensure contract fulfilment; negotiate agreements and maintain a high standard of public relations.
• Coordinate the sale of advertising and sponsorship opportunities within Recreation & Culture Division facilities such as rink boards, signage, digital advertising and naming rights.
• Maintain, monitor and update social media sites and website. Respond to feedback on multiple social media platforms.
• Complete grant applications for the programs, facilities and services offered by the Sport & Community Development Section; support Division and Departmental grant applications as requested.
• Typical work week will be Tuesday – Saturday, but may vary depending on event schedule.

Qualifications:

• Degree in Business, Recreation, Public or Community Relations, Human Services or Social Sciences or other related discipline with two (2) years directly related experience, or
• Diploma in Business, Recreation, Public or Community Relations, Human Services or Social Sciences or other related discipline with four (4) years directly related experience.
• Experience with fundraising, corporate sponsorship sales, advertising sales, procurement and administration of grants.
• Ability to communicate effectively and concisely, and have superior writing and editing skills, on-line communications expertise and an understanding of effective graphic design.
• Ability to solve complex problems and manage/mediate conflicts in a positive and timely manner.
• Ability to establish and maintain effective professional and working relationships with a variety of people including funding agencies, staff, community partners and the public.
• Excellent project/time management, analytical/critical thinking, problem-solving and decisionmaking skills.

What You Can Count On With Us

We’re proud to offer a workplace where your well‑being, growth, and sense of purpose come first. As the Customer Service & Sponsorship Coordinator, you'll enjoy:

• A competitive salary that reflects your expertise
• A matching pension plan to help you build long-term financial security
• Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
• Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
• Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
• Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career
• A culture of recognition and appreciation, with staff events and programs that celebrate your contributions
• Meaningful opportunities to contribute to Recreation & Culture facilities, services, and events that bring people together
• A collaborative and supportive team environment that values creativity, innovation, and continuous improvement
• Exposure to a diverse range of projects, from major events and venue operations to marketing initiatives, advertising opportunities, and sponsorship campaigns

Ready to take the next step in your career journey? Join us at the City of Thunder Bay, where you'll help bring events to life, create meaningful partnerships, support community programs, and contribute to experiences that enrich the lives of residents and visitors alike.