Customer Service Specialist - Crypto & Blockchain

CoinUnited.io; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An innovative crypto platform is seeking passionate individuals to join their dynamic team. This role focuses on delivering exceptional customer service and support, ensuring a seamless experience for users navigating the world of cryptocurrencies. With a commitment to excellence and a fast-paced work environment, you will have opportunities for growth and advancement. If you are a proactive problem solver with strong communication skills in both Chinese and English, this is your chance to make a meaningful impact in the evolving digital asset market.

Benefits

Competitive salary and benefits package

Opportunities for growth and advancement

Dynamic team environment

Qualifications

• Higher Diploma holder or above in Business or Communications fields.
• Strong verbal and written communication skills in both Chinese and English.

Responsibilities

• Deliver efficient and quality service to customers.
• Provide online chat enquiries and email reply services to customers.

Skills

Verbal Communication

Written Communication

Problem Solving

Multi-tasking

Education

Higher Diploma in Business

Higher Diploma in Communications

Job description

Company Overview

CoinUnited is a leading crypto platform, offering a sophisticated array of services for buying and selling various cryptocurrencies. Our platform is designed to provide user-friendly interfaces and advanced features, ensuring seamless trading experiences. We offer a diverse range of trading options, including over-the-counter (OTC) trading and integration with Bitcoin ATMs, which cater to a wide spectrum of trading needs and preferences.

In addition to our focus on crypto trading, we also boast an exquisite NFT collection valued at over US$ 300 million, underscoring our presence in the evolving digital asset market. At the core of our operations is a strong commitment to security, with the deployment of the latest technology and protocols to safeguard our clients' transactions and assets.

Responsibilities

• Deliver efficient and quality service to customers.
• Provide online chat enquiries and email reply services to customers.
• Proactively give feedback to managers to improve the customer experience journey.
• Support other business units with customer liaison, accurately document customer requests and advice.
• Provide administrative support to the customer service team.

Requirements

• Higher Diploma holder or above in Business or Communications fields.
• Diligent, able to multi-task, and a team player.
• Strong verbal and written communication skills in both Chinese and English.
• Proactive in resolving problems and issues.
• Willing to work on weekends/public holidays as necessary.
• Fresh graduates will also be considered.

We Offer

• Competitive salary and benefits package.
• A fast-paced and challenging work environment.
• Opportunities for growth and advancement within the company.
• A dynamic and passionate team dedicated to making a difference in the world of cryptocurrency.

Showcase Your Expertise: Bug Discovery

In line with our dedication to excellence and innovation, we invite you to participate in a unique challenge during your application process. As you explore our website, trading platform, and app, if you encounter any bugs, we encourage you to include a report of these findings with your application. This may include user interface enhancements, navigation improvements, content errors, or technical glitches.

This step allows you to showcase your attention to detail, analytical skills, and problem-solving abilities. Engaging in this challenge provides us with valuable insights and enhances your candidacy, helping you stand out in our selection process. It’s an opportunity to make a memorable impact and demonstrate your talent.

Join Our Team

If you're passionate about the crypto industry and want to join a dynamic, forward-thinking team, CoinUnited is the perfect place for you. We are always seeking talented individuals to help shape the future of blockchain and Web3.

Interested candidates, please apply at coinunited.io/en/careers.