Customer Service Specialist-Critical Environments

Price Industries Limited; Winnipeg; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic and innovative organization as a Customer Service Specialist in Winnipeg! This role offers a unique opportunity to engage with customers in critical environments, ensuring their needs are met with precision and care. You will be responsible for quoting products for specialized applications, handling order entries, and providing exceptional service. The company fosters a supportive and team-oriented culture, with a strong commitment to employee development and community involvement. If you are energetic, detail-oriented, and thrive in a fast-paced environment, this is the perfect chance to make a difference in a leading organization committed to excellence.

Benefits

Health and Dental Benefits

Telus Health Virtual Care

Free Access to Digital Pharmacy

Employee and Family Assistance Program

Life and Disability Insurance

Pension Matching Program

Gym Subsidy Program

Monthly Team Rewards

Personal and Professional Development

Community Involvement Opportunities

Qualifications

• 3-5 years in a customer service role with strong communication skills.
• Experience with order processing and quoting software is essential.

Responsibilities

• Communicate with customers via email and phone daily.
• Quote products for critical environments like hospitals and labs.

Skills

Customer Service

Communication Skills

Critical Thinking

Attention to Detail

Interpersonal Skills

Education

College Diploma

3 years' experience in a related field

Tools

Order Processing Software

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Customer Service Specialist-Critical Environments

638 Raleigh St, Winnipeg, MB R2K 3Z9, Canada Req #97

Monday, February 24, 2025

Who We Are

Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation, and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control products.

After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our success.

We are a dynamic, progressive, and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges and working in a friendly, team-driven environment, you should consider the following opportunity.

What You Can Expect

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
• Telus Health Virtual Care - All employees and their families have free access to top medical professionals when they need advice or a second opinion.
• PocketPills - You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
• Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional, and financial well-being.
• Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
• Pension Matching Program - Invest in your future with each paycheck through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
• Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes fitness-related apps.
• As part of our Goals, Rewards, Improvement, and Teamwork program qualifying teams can enjoy a monthly reward.
• Personal and Professional Development - We are committed to helping you reach your potential through training and education.
• Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
• Our convenient Price Café offers free tea and coffee.

Customer Service Specialist-Critical Environments

The position of Customer Service Specialist is an exciting new opportunity on our Critical Environments team. We are looking for an individual who is technically inclined, energetic, enthusiastic, productive, and can handle multiple priorities in a timely manner with a high level of accuracy.

The successful candidate's responsibilities will include:

• Communicating with external customers through email and phone calls daily.
• Quoting products for Critical Environment applications such as hospital operating rooms, clean rooms, labs, and pharmacies.
• Reviewing specs to ensure that quotes will meet project requirements.
• Assisting in order entry, updating, and scheduling.

The ideal candidate for this position will have:

• 3-5 years in a customer service role.
• Experience with order processing and quoting software.
• Experience with Excel, Outlook, Word, etc.
• HVAC experience an asset but not required.
• Must be energetic, dependable, productive, and able to handle multiple priorities.
• Excellent attention to detail.
• Strong interpersonal and communication skills.
• Critical thinking skills.
• Working well in a team environment.
• College Diploma or 3 years' experience in a related field.

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation, and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at [e-mail].

We appreciate the interest shown by all applicants; however, only those being considered for an interview will be contacted.