CUSTOMER SERVICE SPECIALIST – RECRUITMENT

Grand River Personnel Limited; Kitchener; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading staffing service in Kitchener is seeking a Customer Service Specialist to join their busy team. The ideal candidate will possess strong organizational skills, a commitment to customer service excellence, and the ability to thrive in a fast-paced environment. Responsibilities include greeting candidates, handling inquiries, conducting interviews, and creating job postings. This position requires a college diploma and intermediate computer skills, along with tools knowledge like Wordpress and Canva.

Qualifications

• Excellent organizational and communication skills.
• Resourceful and customer service oriented.
• Intermediate to advanced computer skills.

Responsibilities

• Greeting candidates and handling inquiries via in-person, phone, and email.
• Assisting with candidate pre-screening and scheduling.
• Creating job postings and managing social media posts.

Skills

Organizational skills

Customer service orientation

Communication skills

Education

Degree or Diploma from a recognized College or University

Tools

Wordpress

Canva

Job description

Grand River Personnel is a locally owned and operated full-service Staffing Service that has been serving the Kitchener-Waterloo Region since 1978.

We are looking for a Customer Service Specialist to join our very busy team!

We are looking for individuals who have a Customer Service background or HR experience. The ideal candidate would be committed to customer service excellence and will thrive working in a fast- paced team environment.

Duties/Responsibilities:

• Greeting candidates and handling any concerns, requests, and inquiries via in-person, phone and email
• Operation of a multi-line phone system
• Assisting with candidate pre-screening process by contacting applicants, scheduling appointments, conducting interviews
• Making outgoing recruiting calls
• Creating job postings, social media posts through Meta Business Suite
• Responding to client requests and fostering a professional relationship
• Data entry, filing
• Knowledge of Health and Safety regulations and WHMIS and adhere to WSIB and Health and Safety processes

Expectations:

• Excellent organizational and communications skills, resourceful, customer service oriented
• A high level of integrity, honesty, and tenacity
• Experience with Wordpress, Canva and creating content for social media
• Ability to multi-task and work in a fast-paced environment; work well under pressure
• High level of time management
• Intermediate to advanced computer skills
• Degree or Diploma from a recognized College or University

Interested applicants are encouraged to forward an updated cover letter and resume to [e-mail]

We thank all those who show interest, however, only those considered will be contacted. This position is not open to Students

Grand River Personnel is committed to promoting accessibility for Ontarians with disabilities and complying with the Accessibility for Ontarians with Disabilities Act, and makes accommodations available for applicants with disabilities in its recruitment processes. When an applicant for employment is chosen to participate in an assessment and/or the selection process, reasonable accommodations are available upon request in relation to the materials or processes to be used.

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Tagged as: customer service, reception, recruiter support, Recruitment, Social Media