Customer Service Specialist

Kuehne Nagel; Winnipeg; Presencial; CAD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel Winnipeg, Canada site is seeking a Customer Service Specialist to coordinate daily logistics activities and ensure accurate order processing within our Contract Logistics team.

As part of a global leader in logistics, you will deliver best-in-class service, resolve issues quickly, communicate with carriers and customers, and contribute to continuous improvement in a fast-paced warehouse environment. This role offers opportunities for career growth within a worldwide network.

Formación

• High School diploma or equivalent experience.
• 1+ years' Customer Service experience.
• 1+ years' experience working in a fast-paced warehouse environment.
• Basic proficiency with Microsoft Office (Word, Excel) or similar platforms.
• Strong attention to detail and time management in a fast-paced environment.
• Clear communication and organizational skills.
• Ability to work independently and as part of a collaborative team.

Responsabilidades

• Respond knowledgeably and courteously to incoming calls and customer inquiries
• Communicate with carriers
• Communicate with customer and customer suppliers
• Provide updates on order inquiries
• Responsible for managing claims and investigation flow ups
• Assist other Customer Service Representatives in daily tasks
• Manage Service KPI’s and reporting metrics
• Expedite rush order requests and follow up
• General administration task in supporting shipment document flow
• Work on and execute tasks on customer systems
• Manage order exceptions to last minute customer requirements
• Promotes safe work environment and support EHS policies

Conocimientos

Customer service

Communication

Time management

Teamwork

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

It's more than a job As a Customer Service Representative at Kuehne+Nagel, you will have general responsibility for coordinating daily logistics activities to ensure the full and efficient operation of your assigned area. The right candidate will have a continuous improvement mindset in the workplace. At Kuehne+Nagel, our work truly contributes to more than we imagine.

It's more than a job As a Customer Service Representative at Kuehne+Nagel, you will have general responsibility for coordinating daily logistics activities to ensure the full and efficient operation of your assigned area. The right candidate will have a continuous improvement mindset in the workplace. At Kuehne+Nagel, our work truly contributes to more than we imagine. Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Winnipeg, Canada Site is looking for a new Customer Service Specialist to join our Contract Logistics team.

How you create impact

At Kuehne+Nagel, customer excellence is at the heart of everything we do. As a Customer Service Representative, you’ll play a key role in delivering best-in-class service by ensuring accuracy in every detail, driving process improvements, and resolving challenges quickly and effectively. This is your opportunity to join a global leader in logistics, where your contributions help shape seamless supply chain solutions for our clients and create real impact every day.

• Respond knowledgeably and courteously to incoming calls and customer inquiries
• Communicate with carriers
• Communicate with customer and customer suppliers
• Provide updates on order inquiries
• Responsible for managing claims and investigation flow ups
• Assist other Customer Service Representatives in daily tasks
• Manage Service KPI’s and reporting metrics
• Expedite rush order requests and follow up
• General administration task in supporting shipment document flow
• Work on and execute tasks on customer systems
• Manage order exceptions to last minute customer requirements
• Promotes safe work environment and support EHS policies

If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

What we would like you to bring

• High School diploma or equivalent experience
• 1+ years' Customer Service experience
• 1+ years' experience working in a fast-paced warehouse environment
• Basic proficiency with Microsoft Office (Word, Excel) or similar platforms
• Strong attention to detail and time management in a fast-paced environment
• Clear communication and organizational skills
• Ability to work independently and as part of a collaborative team

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth.

• great compensation and medical/dental benefits package
• employee discounts
• tuition reimbursement
• excellent training programs
• fun, and interesting global work environment

Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.