Customer Service Specialist

Design Engineering; Toronto; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid training and development

Paid time off

Retirement savings plans

Employee referral bonuses

Telemedicine services

Employee assistance programs

Job summary

Convoy Supply in Etobicoke, ON is seeking a Customer Service Specialist to join our team. You will handle orders, quotes, and returns, coordinate with operations for delivery, and guide customers on product applications.

This role emphasizes strong communication, accuracy, and teamwork to support our fast-growing construction materials business. We value individuals who build relationships, manage inquiries with ease, and contribute to a safe, collaborative work environment.

Qualifications

• Experience assisting customers with product procurement in building supply or construction industry is a plus.
• Excellent written and oral communication skills.
• Ability to think quickly and solve problems in a fast-paced environment.
• Strong initiative and decision-making abilities.
• Well organized with great attention to detail and reliability.

Responsibilities

• Process customer transactions such as orders, quotes, and/or returns.
• Coordinate delivery and/or pick up of customer orders with the operations team.
• Educate customers on different products and their applications.
• Generate, place, and confirm purchase orders with suppliers.
• Receive payments and log sales, ensuring adherence to accounting procedures.
• Participate in physical inventory of warehouse materials.

Skills

Customer service

Communication

Problem solving

Initiative

Attention to detail

Team player

Job description

CUSTOMER SERVICE SPECIALIST

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.


• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.


• Commitment to Safety: Your well-being is a top priority, every day.


• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
  
  
  
  • Employee Assistance Programs and Telemedicine Services
  
  
  • Retirement saving plans
  
  
  • Employee referral bonuses
  
  
  • Paid training and development
  
  
  • Paid time off (vacation, sick time and company-paid holidays)
  
  
  • Short- and Long-term disability coverage
  
  
  
  

If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.

We’re looking for self-sufficient, motivated Customer Service Specialist for our Etobicoke location at 180 Bethridge Rd, M9W 1N3 who want to help us expand our fast-growing business.

Responsibilities

• Process customer transactions such as orders, quotes, and/or returns


• Coordinate delivery and/or pick up of customer orders with the operations team


• Educate customers on different products and their applications


• Generate, place, and confirm purchase orders with suppliers


• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures


• Participate in the physical inventory of warehouse materials

Requirements

• Experience assisting customers with product procurement - preferably in the building supply and/or construction industry


• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor


• Excellent communication skills (both written and oral)


• Excellent decision making and ability to take initiative


• Well organized, strong attention to detail


• Must be a respectful team player