Customer Service Specialist

Convoy Supply Ltd; Surrey; On-site; CAD 42,000 - 52,000; Full time

Job summary

Convoy Supply Ltd in Surrey, BC is seeking a Customer Service Specialist to join our team and help ensure timely delivery of construction materials. You will interact with customers, quote orders, and coordinate deliveries with the operations team to keep projects on schedule.

You will educate customers on product options, assist with procurement, and process payments, while maintaining accurate records and contributing to a collaborative, safety-conscious work environment.

Qualifications

• Experience assisting customers with product procurement in building supply or construction.
• Strong problem-solving skills and ability to handle fast-paced inquiries.
• Excellent written and oral communication skills.
• Proactive decision making and initiative.
• Well organized with strong attention to detail.
• Respectful team player.

Responsibilities

• Process customer transactions including orders, quotes, and returns.
• Coordinate delivery or pickup with operations.
• Educate customers on products and their applications.
• Generate and confirm purchase orders with suppliers.
• Receive payments and log sales; manage payments and procedures.
• Participate in physical warehouse inventory.

Skills

Customer service

Problem solving

Written communication

Oral communication

Decision making

Attention to detail

Team player

Job description

CUSTOMER SERVICE SPECIALIST

Join Our Team at Convoy - Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America's trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we've grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don't just offer jobs - we offer career-building opportunities. Here, you'll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We're looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you're just starting your career or looking for your next challenge, Convoy is the place to build something meaningful - for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn't just about individual effort - it's about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family's health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and TeleMedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters - Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We'd love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end - people make all the difference.

We're looking for self-sufficient, motivated Customer Service Specialist for our Surrey, BC location at 8183 130 St, V3W 7X4 who want to help us expand our fast-growing business.

Responsibilities

• Process customer transactions such as orders, quotes, and/or returns
• Coordinate delivery and/or pick up of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place, and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
• Participate in the physical inventory of warehouse materials

Requirements

• Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
• Excellent communication skills (both written and oral)
• Excellent decision making and ability to take initiative
• Well organized, strong attention to detail
• Must be a respectful team player