Customer Service Specialist

Convoy Supply; Prince George; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading distributor of construction materials in Prince George seeks a CUSTOMER SERVICE SPECIALIST. The role involves processing transactions, coordinating orders, and educating customers about products. Candidates should have experience in customer service and possess strong problem-solving and communication skills. Competitive salary and flexible benefits available.

Benefits

Competitive salary

Flexible benefit options

Paid sick time

Short and long-term disability coverage

Employee referral bonus

Paid training / tuition reimbursement

Overtime available

Internal promotions

Qualifications

• Experience assisting customers with product procurement, preferably in building supply or construction.
• Natural ability to respond quickly and accurately to inquiries.
• Well-organized with strong attention to detail.

Responsibilities

• Process customer transactions such as orders, quotes, and returns.
• Coordinate delivery and/or pickup of customer orders.
• Educate customers on different products and their applications.

Skills

Customer service experience

Problem-solving skills

Excellent communication skills

Organizational skills

Team player

Job description

Job Description

CUSTOMER SERVICE SPECIALIST

Position Summary

If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, a distributor of construction materials, supplying roofing, building envelope, and below-grade materials. We seek individuals with great people skills to join our team because, ultimately, people make all the difference.

We’re looking for self-sufficient, motivated individuals for our Prince George location at 2261 Quinn Street S who want to help us expand our fast-growing business.

Responsibilities

• Process customer transactions such as orders, quotes, and returns
• Coordinate delivery and/or pickup of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place, and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering to all administrative and accounting procedures
• Participate in the physical inventory of warehouse materials

Requirements

• Experience assisting customers with product procurement, preferably in the building supply and/or construction industry
• Problem-solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and maintain a sense of humor
• Excellent communication skills (both written and oral)
• Excellent decision-making and ability to take initiative
• Well-organized, with strong attention to detail
• Must be a respectful team player

The Offer

• Competitive salary
• Flexible benefit options
• Paid sick time
• Short and long-term disability coverage
• Employee referral bonus program
• Paid training / tuition reimbursement
• Overtime available during peak periods
• Internal promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. We pride ourselves on being the most responsive, problem-solving, and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:

• supply/careers/overview