Customer Service Specialist

SwiftX Inc.; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A dynamic delivery service company in Ontario is seeking a Customer Service Specialist to deliver exceptional service to clients. The role involves responding to inquiries, resolving complaints, and maintaining records. Candidates should have customer service experience, be bilingual in Mandarin and English, and possess strong communication and problem-solving skills. The company offers comprehensive benefits, including paid time off, sick leave, and medical insurance.

Benefits

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical insurance

Dental and Vision Insurance

STD/LTD

Qualifications

• 1-3 years of experience in customer service or related fields.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding delivery services and inquiries.
• Resolve customer complaints and issues by investigating problems.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to address customer concerns.

Skills

Bilingual proficiency in Mandarin and English

Problem-solving skills

Conflict-resolution skills

Excellent verbal and written communication abilities

Ability to multitask

Education

High school diploma or equivalent

Bachelor’s degree

Tools

CRM software

Microsoft Office Suite

Job description

Job Title: Customer Service Specialist

**Position Overview:**
As a Customer Service Specialist at SwiftX Inc., you will be the first point of contact for our clients, delivering exceptional service and support. In this role, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our services. Your ability to communicate effectively and empathize with customers will be essential in ensuring a positive customer experience.

**Key Responsibilities:**

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

· Provide accurate information regarding SwiftX deliver services, package inquiries, delivery attempt request etc.

· Resolve customer complaints and issues by investigating problems and providing appropriate solutions.

· Maintain detailed records of customer interactions and transactions.

· Collaborate with other departments to address customer concerns and improve service delivery.

· Coordinating between operations team and customer's inquiries.

**Qualifications:**

· High school diploma or equivalent; bachelor’s degree preferred.

· 1-3 years of experience in customer service or related fields.

· Bilingual proficiency in Mandarin and English is highly desirable.

· Strong problem-solving and conflict-resolution skills.

· Excellent verbal and written communication abilities.

· Proficiency in CRM software and Microsoft Office Suite.

· Ability to multitask and work in a fast-paced environment.

Join our dynamic team at SwiftX Inc. and help us provide an outstanding experience for our customers! Apply today!

· 7 PTO days

· 5 Paid Sick Leave Days

· 6 Paid Holidays

· 401K

· Medical insurance, Dental and Vision Insurance, STD/LTD