Customer Service Specialist

Arobas Personnel; Montreal; Remote; CAD 45,000 - 55,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Specialist for a remote contract position in Montreal. This role involves ensuring customer satisfaction, responding to inquiries, and maintaining client relationships. Candidates should have at least 3 years of experience in customer service and strong analytical skills. Proficiency in Microsoft Office and CRM tools is essential.

Qualifications

• At least 3 years of experience in customer service.
• Strong attention to detail and accuracy.
• Ability to prioritize and multitask effectively.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Build and maintain strong client relationships.
• Use the CRM tool to manage and process customer requests.
• Create and process complete service orders.

Skills

Customer service experience

Attention to detail

Analytical skills

Multitasking

Adaptability

Tools

Microsoft Office

CRM tools

Job description

Overview

Arobas Personnel is looking for a Customer Service Specialist for a contract position with one of its clients located in Montreal.

100% Remote

What your day will look like

You’ll play a key role in ensuring customer satisfaction by handling requests quickly, accurately, and professionally. You’ll collaborate with both internal and external teams to ensure client needs are met efficiently, while maintaining a high level of confidentiality.

Your main responsibilities

• Respond to customer inquiries in a timely and professional manner;
• Build and maintain strong client relationships;
• Use the CRM tool to manage and process customer requests;
• Maintain and update the inventory system;
• Create and process complete service orders;
• Handle invoices and ensure proper billing;
• Participate in data update and improvement projects.

What we’re looking for

• At least 3 years of experience in customer service;
• Strong attention to detail and accuracy;
• Ability to prioritize and multitask effectively;
• Strong analytical and problem-solving skills;
• Ability to adapt to change in a fast-paced and competitive environment;
• Self-motivated, independent, and accountable;
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.);
• Basic knowledge of accounting (an asset).